User Profile
mag593
Network Novice
Joined 6 years ago
User Widgets
Contribuciones
Re: Forced to enter additional digits after dialing an international call
Well, I took the effort to call T-Mobile and ask them to remove this "feature". Needless to say the front line reps had no idea what I was talking about. Their supervisor had been thoroughly confused as well and claimed they don't have this feature or it must be new. They offered to reset my phone settings on their network to see if that would help (didn't), but were nice enough to call back and follow up. The result is an escalated ticket to their "engineers" (second tier tech support, I presume), and someone should get back to me within three days. On a side note, I'm sure phone fraud is a billion$ problem for phone companies, but I'm still scratching my head about what does this two-digit pin security feature prevents. Calls that potential malware could make without me knowing? Posiblemente.5Visto0likes0ComentariosRe: Forced to enter additional digits after dialing an international call
Hi Amanda, any update on when T-Mobile finally revokes this questionable "security feature" or at least allows customers to disable it on frequently called numbers? I regularly call my mom overseas and have to enter the two digits every time. Why does T-Mobile think there is any "security" value in always forcing me to enter the two extra digits is beyond me. Perhaps it's time for you to review this policy seriously and adjust its implementation.3Visto0likes0Comentarios