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magenta1420713
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Joined 8 years ago
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Re: Anyone else get double charged for Autopay in May?
I got charged once yesterday and again today. Same for my coworkers. Talking to support over the phone to reps in the Philippines and the UK is a joke, I finally got it "resolved" online but 72 hours is unacceptable for a refund on something thats a mistake on Tmobile's side, no offense to the @tmobilehelp reps as it isn't their fault. I worked for AT&T on the mobile side and when something like this happened no matter who was at fault we could instantly back the payment out of the account, it would show on the phone account right away and it would reflect on the customer bank side within 24 hours. Clearly tmobile needs to correct how they handle these situations. I agree with the user above, the "convenience" of autopay isnt worth it, when it goes bad, its BAD.10Visto2likes0Comentarios