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magenta5715056
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Joined 7 years ago
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Re: Is the TM-AC1900 ROUTER still supported?????
@tforce_jesus , @tmo_mike_c please help me, i feel so helpless, nobody is willing to send me the wifi cellspot router i had. they keep sending me 4G cellspot device and i dont want that. i m returning the 4G cellspot 3rd time. all i m asking is getting back the router i originally had , please look at this picture. its so simple and nobody in the customer service knows. it was a bad day for me that i TRUSTED THE REP AND HE TOLD ME I WILL GET THE SAME ONE. He should know at first place whehter TMO still carries this or not ? now bcoz of the REP FAULT, i need TMOBILE To get this kind of router. its about TMO reputation. i have recommended so many family members to TMO and this is the customer service i m getting...VERY BAD...i dont know what to do at this point, may be email MR JOHN LEGERE OR WRITE TO CORPORATE OFFICE.17Visto0likes0ComentariosRe: Is the TM-AC1900 ROUTER still supported?????
@wacojohn, I totally understand your situation and frustration, bcoz TMO left me at the same situation. The REP had no Idea what Router i was returning or what i asking him, i simply called last week to find out if there is an upgrade to wifi router, he didnt say Yes or No, simply said you want to return i will issue the label. without knowning whats going to happen, i returned expecting another of the same kind, as per the phone convo, he said i will get the same i m returning. BUT NO...i keep getting the extenders which i m not interesting. i am returning the extender 3rd time now. nobody in customer service are ready to help, but yeah listen to this, if they want to get money from you, everybody will show up with different devices and features. but what about the simple word and simple device wifi router. at this point i have no router unless i spend $150 to get AC1900 Asus. after calling them over and over, i finally emailed @john.legere, i m atleast expecting an answer or a help from him. other than that, i have decifed to switch the carrier after 17 years in @Tmobile.14Visto0likes0Comentarios