Forum Discussion
Is the TM-AC1900 ROUTER still supported?????
A year or so ago, T-mobile provided me with a TM-AC1900 ROUTER ... (ASUS rebranded to T-Mobile). They also provided a Personal Cell Spot 4G LTE which I refer to as an Extender or perhaps Booster...
We do have some troubleshooting steps we can offer for the router we sent. I don't see that it's available anymore for ordering though. To answer your question, I've heard of folks using routers they purchased themselves from 3rd party vendors and they work just fine. If you do need some help with that model, you could reference our Problemas con el enrutador Wi-Fi CellSpot page and use it as a guide for common issues.
@tforce_jesus , @tmo_mike_c
please help me, i feel so helpless, nobody is willing to send me the wifi cellspot router i had.
they keep sending me 4G cellspot device and i dont want that. i m returning the 4G cellspot 3rd time.
all i m asking is getting back the router i originally had 
, please look at this picture. its so simple and nobody in the customer service knows. it was a bad day for me that i TRUSTED THE REP AND HE TOLD ME I WILL GET THE SAME ONE. He should know at first place whehter TMO still carries this or not ? now bcoz of the REP FAULT, i need TMOBILE To get this kind of router. its about TMO reputation. i have recommended so many family members to TMO and this is the customer service i m getting...VERY BAD...i dont know what to do at this point, may be email MR JOHN LEGERE OR WRITE TO CORPORATE OFFICE.
