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magenta7040651
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Joined 6 years ago
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Re: tmobile home internet speed issues
I was "invited" to try this service because it was now supposedly in my area. I explained to the T-Mobile "expert" that we do not receive cellular signals at our home thus have to use a cellspot/repeater to convert our Internet service into a 4G signal that let's us get reliable voice service as wifi calling was really bad. The "expert" talked me into trying this service because she indicated it used a special frequency of 5ghz service that our phones cannot use. I'm seeing that this was a complete lie and am now in customer service nightmare back and forth between T-Mobile support and the Home Internet Team support. Frankly, the support I have received has been unacceptable and I have been bounced around the two support teams trying to return the equipment and get the line added to my account taken off. T-Mobile should be embarrased by this service. I've returned the equipment but the line is still on my account. I've had enough frustration that I'm considering dropping all of my T-Mobile services and switching to AT&T! If you are considering this service I would recommend that you re-consider as the service is worse than any of the ISPs I have ever dealt with.0Visto0likes0Comentarios