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magenta7103738
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Joined 7 years ago
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Re: Forced to enter additional digits after dialing an international call
Hi, All of your customer service reps that I've spoken stateside and the Philippines wasted an 1 1/2 of my time and couldn't even tell me what the problem was and I'm being charged extra for this connection process. T-Mobile is looking very bad in terms of its misinformation and charging customers for this process (it's not even free). What is T-Mobile going to do about it?14Visto0likes0ComentariosRe: Forced to enter additional digits after dialing an international call
I am having the same problem since the end of October 2018 and it is costing me extra. Please see details of my issue below--- Hi, I've been having a problem dialing international numbers in the Caribbean (in Miami). Since the end of October, whenever I dial a number in the Caribbean, I get a message that comes on saying "to complete this call, please dial 34" (for example). It's always the same message with the two numbers at the end changing with each new call. The problem is that it blocks me from making a direct call (though I am dialing properly) and still charges me for the time it takes to the play the message and ring the number BEFORE the number has even connected. At other times it just drops the call after playing the message and you dial the two numbers as directed. Can someone help? I've been given the run-around from the T-Mobile tech office in the Philippines being given answers from dial 011 (how you dial the UK and not the Caribbean) and it's a collect call (which makes absolutely no sense) as answers. I also spent an 1 1/2 on phone with no resolution. Completely fed-up and this point and needing help.19Visto0likes0Comentarios