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Re: Sim locked but t mobile says fully unlocked
jstyle0000 wrote: I bought Iphone 14 pro in September and I moved to Indonesia. So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. On my setting, it still says SIM Locked and it is not working here. I called T mobile more than 10 times, they say that it's been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. Every time I called all they say is the device is fully unlocked. I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried. Now I don't know what to do. It's been more than two weeks and I'm not able to use this phone that I've paid $1000 for. Please help!!! You're not alone. It's happening to me where I bought phone from T-Mobile office, paid the phone fully and now I cannot use the phone in any network because it says sim locked. I'm sick of calling the customer service number because they tell me the same thing - phone is fully unlocked but they have to email the upper management to release the sim lock 🙄28Visto1like0ComentariosRe: Sim locked but t mobile says fully unlocked
Can a T-mobile representative from the "upper management" reply to our requests. I have provided all the information you need to the 3 people that I spoke to. What are we suppose to do now? I have been a loyal customer for 10yrs and have unlocked phones with you so many times before. Why is this different?110Visto2likes0ComentariosRe: Sim locked but t mobile says fully unlocked
fireguy_6364 wrote: tmadrid wrote: did u find a solution!? i'm experiencing this as well if youre experiencing this as well keep in mind that even though you purchased it the device must be on the TMO network for a certain amount of days before it can be unlocked..along with a few other criteria that must be met in order to have it unlocked. for exampl.e...are you a TMO customer? did you purchase the phone from TMO or through some other route? was the phone ever on TMOs network? and for how long? Device eligibility is determined as follows: The device must be sold by T-Mobile. El dispositivo no puede estar denunciado como perdido, robado o bloqueado. La cuenta asociada con el dispositivo debe estar al día. The device must also satisfy all the Postpaid or Prepaid unlockingrequirements outlined below. Unlock eligibility formobile devices on Postpaid plans The device must have been active on the T-Mobile network for at least 40 days on the requesting line. If thedevice was financed or leased through T-Mobile then all payments must be satisfied and the device must be paid in full. If thedevice is associated with a canceled account, then the account balance must be zero. T-Mobile puede solicitar el comprobante de compra o información adicional a su criterio y es posible que se apliquen otras excepciones. Unlock eligibility formobile devices on Prepaid plans At least 365 days must have passed since the device was activated on the T Mobile network. If the devicewas activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. Además, deben haber pasado más de 14 días desde que se compró el dispositivo. No se deben haber completado más de 2 desbloqueos de dispositivos por línea de servicio en los últimos 12 meses. T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply. if all of the criteria has not been met for either Post paid or Prepaid then they will not unlock it. also adding on..if you are not the original purchaser then they will need to be the one to contact TMO..not however ended up with it after the fact. I am in the same boat!! Bought my iPhone from T-Mobile store, paid it off and now I'm in Fiji, it says sim locked. Called Customer Care, the 3representatives told me the same thing. Phone is fully unlocked but they will need to email the upper management for authorization to release the locked sim. Time frame is 48hrs and still nothing. Why is t-mobile making it so difficult when the phones are fully paid. Also, I pass the requirements for post-paid eligibility of unlocking phones. Now what do we do?8Visto0likes0Comentarios