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magenta9938438
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Joined 6 years ago
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Re: T-mobile 1 hr free wifi feature not working with the aircraft on new vendor "Viasat" during American airlines flights
I just flew on an AA flight yesterday and it had viasat, and there is a GoGo login. The majority of AA flights are moving to viasat, and there is a way for GoGo users to connect through that service. T-Mobile just continues to to point the finger at others vs working to meet their customer demands and work with their partners. It's AA's fault that they are using viasat, not T-Mobile's. It's Apple's fault they are making changes to their phones, not T-Mobile's. T-Mobile, you need to understand that to offer services to your customers, you need to work with these vendors as we can't use T-Mobile alone without these other partners / vendors. There's no T-Mobile service for your customers without a device (Apple, for example). Start working with your partners, like Apple and viasat and GoGo. One of the reasons I moved to T-Mobile was for the inflight wifi, and now that is becoming useless. The service (dropped calls, poor service, no service...) is far less than Verzion but the fringe benefits like the inflight wifi was worth the move for me and the additional 3 lines I brought over. But that is quickly diminishing. T-Mobile, please work with viasat and let us know how we can log in to GoGo through that service so we can use what you've sold us.18Visto0likes0Comentarios