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Mark_L
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Joined 6 months ago
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How do I get the new Arcadyan Gateway with the external Antenna Ports?
I signed up for Tmobile home internet in December of 2022. It worked pretty well, but was limited to band N71. In the spring of 2023 I started having reliability problems with the signal. I used the signal locator tool in the tmobile app to locate the gateway and it was 180 degrees opposite where it was in the initial setup. I don't know why, but I moved the gateway to a window on the opposite side of the house. My reception was about the same. It was about 75% reliable but the rest of the times I couldn't connect. On the TMobile coverage map I'm in the 5G area, not the extended 5G but the better coverage area. I rationalized that I need an external antenna. I contacted TMobile last year and tried to get the new Arcadyan gateway with the external antenna ports. They told me that they were unable to provide that for me. I bought the waveform quadpro antenna and it came with the leads to connect to my KVD21 that I've had since I signed up. It worked great and I had no issues with the installation. I put electrical tape over the connectors on the now unused internal antenna connections so they wouldn't short out on anything.I was now on Band N41, reliability was great and typically got speeds better than 200M down and 30M up. It worked fine for about 9 months and the ethernet ports on the gateway stopped working. Tmobile exchanged the gateway at the local store with no issues. Yesterday I got my bill and TMobile is charging me $83.xx for "damage" to my old gateway. I called and asked and they told me it was dented and there were scratches on the display. I took great care to reconnect the internal antennas as they were and there wasn't a single scratch on the gateway when I returned it, much less any "dents". It was in perfect condition less the bad eithernet ports. The rep told me that she was looking at the pictures of it and it was in rough condition. I asked for a copy of the pictures and she said she had no way to send them to me. How convenient!!! A company that specializes in communication can't even send a picture to back up their bold faced lies? I negotiated it down to half of what they were going to charge me. I'm not happy with that but I have better things to do with my time for $40 +/- Like I told the rep, I know what this is about. They're mad because I opened it to connect the external antenna and broke the seal. It's really just that simple, but they won't admit it because they advertised coverage in my area and then failed to provide me with the gateway I need with the external antenna ports. So I still can't get this new gateway with the external antenna ports so I had no choice but to connect it to my new KVD21. How can I get this new gateway without having internal contacts at TMobile? While I had the rep on the phone I inquired about if I were to purchase the new InvisaGig 5G modem on my own (a $600 purchase),if TMobile would allow me to use it on their network. I was told that "they'd probably help me configure it", but told to call the customer service number to confirm. I have trust issues with Tmobile now. They're as crooked as Joe Biden. Why tell me a lie like that over $83.xx?Solved309Visto2likes2Comentarios