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MattandHannah06
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Joined 2 years ago
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iPhone App Looping Issue
For the past two months, I have been unable to log into the T-Mobile app on my 12 Pro Max. When I launch the app, it will show me the landing page, with my current bill and such, but if I try to go deeper, it asks me to log in. So I try (using every registered phone number, as well as the registered email,and the password...which I changed online in an effort to resolve the issue) to log in, and I get a loop. It goes from the "Processing" screen to a loading screen, then back to "processing," then to the loading screen repeatedly, without ever truly logging in. I left it on the table for 20 minutes, with no change. I have deleted and reinstalled the app, cleared the cache, and every possible fix I can think of (as someone who has been in the mobile industry for four years) to resolve this, to no avail. The app is up to date and needs no upgrade. Thankfully, I can log in to My T-Mobile online, but the app is still inaccessible to me. Has anyone had this issue and been able to get back into their account on the app?172Visto0likes4Comentarios