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mbart

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Re: How to get T-Mobil to honor their agreements
I was offered a promotion. Month later, had to call to find out why it was not applied. I was told the original rep made a mistake and I had to upgrade my plan. IF IT WAS ME THAT DIDNT HONOR THE AGREEMENT, I WOULD BE IN COLLECTIONS. Reluctantly I upgraded my plan. Month later, still no promotion and I called again. Was told that the promotion was only available through the Apple store but it would be fixed...mind you, I already traded in my old phone so impossible to get it back. Never fixed, no promotion. Called again this month and was told the promotion is only for a different plan and needed to upgrade the plan again. Aside from all this, a total of 6 lines were activated on my account over the last year without permission and when I called to get it fixed, I was still charged for the time the lines were active. On top of that, protection plans keep showing up and I have to keep calling to get them removed. This is not only a breach of contract but also unfair and deceptive business practices which I cant seem to get anyone to help with. Totally one sided. Just a large corporation taking advantage or average people with bait and switch tactics, and hidden or surprise charges. IVE BEEN WITH TMOBILE FOR 10 YEARS AND NEVER HAD A PROBLEM UNTIL NOW. If this doesn't get resolved, I will sue T-Mobile and cost the corporation more money to defend than it would to just do the right thing and honor the agreement bargained. THE CORPROATION AS A WHOLE MIGHT NOT CARE ABOUT IT BUT I IMAGING THE STOCK HOLDERS MIGHT BE UNHAPPY ABOUT SPENDING MONEY FOR SCREW UPS AND BAD PUBLICITY FOR A TARNISHED BRAND. Fortunately, I am a lawyer so don’t have to spend money but will cost my time and it is sad most people would just be forced to pay through collections. BAD BUSINESS TMOBILE.
2 years ago Place Accounts & Services
49Views
1like
0Comments
Re: T mobile offer not honored
I was offered a promotion. Month later, had to call to find out why it was not applied. I was told the original rep made a mistake and I had to upgrade my plan. IF IT WAS ME THAT DIDNT HONOR THE AGREEMENT, I WOULD BE IN COLLECTIONS. Reluctantly I upgraded my plan. Month later, still no promotion and I called again. Was told that the promotion was only available through the Apple store but it would be fixed...mind you, I already traded in my old phone so impossible to get it back. Never fixed, no promotion. Called again this month and was told the promotion is only for a different plan and needed to upgrade the plan again. Aside from all this, a total of 6 lines were activated on my account over the last year without permission and when I called to get it fixed, I was still charged for the time the lines were active. On top of that, protection plans keep showing up and I have to keep calling to get them removed. This is not only a breach of contract but also unfair and deceptive business practices which I cant seem to get anyone to help with. Totally one sided. Just a large corporation taking advantage or average people with bait and switch tactics, and hidden or surprise charges. IVE BEEN WITH TMOBILE FOR 10 YEARS AND NEVER HAD A PROBLEM UNTIL NOW. If this doesn't get resolved, I will sue T-Mobile and cost the corporation more money to defend than it would to just do the right thing and honor the agreement bargained. THE CORPROATION AS A WHOLE MIGHT NOT CARE ABOUT IT BUT I IMAGING THE STOCK HOLDERS MIGHT BE UNHAPPY ABOUT SPENDING MONEY FOR SCREW UPS AND BAD PUBLICITY FOR A TARNISHED BRAND. Fortunately, I am a lawyer so don’t have to spend money but will cost my time and it is sad most people would just be forced to pay through collections. BAD BUSINESS TMOBILE.
2 years ago Place Accounts & Services
57Views
0likes
0Comments
Re: T-Mobil Not Honoring Their Agreements
I was offered a promotion. Month later, had to call to find out why it was not applied. I was told the original rep made a mistake and I had to upgrade my plan. IF IT WAS ME THAT DIDNT HONOR THE AGREEMENT, I WOULD BE IN COLLECTIONS. Reluctantly I upgraded my plan. Month later, still no promotion and I called again. Was told that the promotion was only available through the Apple store but it would be fixed...mind you, I already traded in my old phone so impossible to get it back. Never fixed, no promotion. Called again this month and was told the promotion is only for a different plan and needed to upgrade the plan again. Aside from all this, a total of 6 lines were activated on my account over the last year without permission and when I called to get it fixed, I was still charged for the time the lines were active. On top of that, protection plans keep showing up and I have to keep calling to get them removed. This is not only a breach of contract but also unfair and deceptive business practices which I cant seem to get anyone to help with. Totally one sided. Just a large corporation taking advantage or average people with bait and switch tactics, and hidden or surprise charges. IVE BEEN WITH TMOBILE FOR 10 YEARS AND NEVER HAD A PROBLEM UNTIL NOW. If this doesn't get resolved, I will sue T-Mobile and cost the corporates more money to defend than it would to just do the right thing and honor the agreement bargained. Fortunately, I am a lawyer so don’t have to spend money but will cost my time and it is sad most people would just be forced to pay through collections. BAD BUSINESS TMOBILE.
2 years ago Place Accounts & Services
114Views
1like
1Comment
Re: Lied to about promotion
g3r2b3 wrote: This happened to me too! They told me I’d get $800 off my Samsung Ultra and that my Samsung watch was free with the trade in. On top of that I was told that because I would be joining my mother’s plan (who gets a discount because of her age) that our total bill would be around $70 per month total. I paid my $400 down and walked out of the store. I went back 2x to try and return my devices and they kept telling me that I’ll lose the promotion if I return them. Now I have to pay to for something I didn’t feel comfortable with, too the point of trying to return them. I specifically mentioned multiple how I wanted to be able to pay off the phone and not have monthly payments. They told me I could pay off the phone completely after 3 months. I get no discount for anything and now I have to stay and pay for 20 months of a contract for both phone and watch phone lines with insurance. I literally cannot afford this. Thanks a lot SEABROOK NH. Im dealing with this right now. Agent offers me a deal to trade in iphone for 800$ credit. I get the new phone, send the old phone. Bill comes in and no credit. Supervisor tells me i had to upgrade my plan to get the promotion...I recorded the phone call, that is not what I was offered or agreed too. Anyway, supervisor gives me 200$ credit to upgrade and now Im supposed to get the 800$ credit over 24 months...wrong. Next month still, no credit. New phone rep says Im not eligible, I had to trade the old phone in at an apple store, not through the mail. Well, there is no way to get the old phone back. Tmobile upgraded my service plan and Im still not getting the 800$ credit over 24 months. Im about to take Tmobile to court or start calling around for a possible class action. Clear violation of the Florida DECEPTIVE AND UNFAIR TRADE PRACTICES Act. Im a lawyer myself, have no problem filing suit. Tmobile will spend more money defending than just honoring the original agreement. ***Record all your phone calls! Get everything in writing!!! Outsourced agents dont know or dont care...just pushing up charges. Guaranteed if the customer was making the mistake, our credit report would get hit quick. No consequences for a faceless corporation. Makes me feel stupid for being a customer over 10 years. On the phone now again trying to get this promotional credit. Literally have to spend an hour or two every time I call...waste of time. But that is the tmobile business model, make things so difficult that people just submit and as long as your auto pay is turned on, no one cares.
2 years ago Place Accounts & Services
36Views
3likes
1Comment

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","position":5,"formula":"metric.net_kudos_weight_received >= 1000","hidden":false,"icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.t-mobile.com/community/s/xjbgt85279/images/YmctMjUtVGJ6OXNK\"}"},"awarded":2},"BadgeSet:badge_set:5":{"__typename":"BadgeSet","id":"badge_set:5","name":"They really like me!","featured":false,"position":4,"badges({\"first\":1000})":{"__typename":"BadgeConnection","totalCount":6,"edges":[{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:20"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:21"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:22"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:23"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:24"}},{"__typename":"BadgeEdge","node":{"__ref":"Badge:badge:25"}}]}},"Conversation:conversation:87220":{"__typename":"Conversation","id":"conversation:87220","topic":{"__typename":"ForumTopicMessage","uid":87220},"lastPostingActivityTime":"2024-04-12T11:40:58.000-07:00","solved":false},"Forum:board:accounts-services":{"__typename":"Forum","id":"board:accounts-services","displayId":"accounts-services","nodeType":"board","conversationStyle":"FORUM","title":"Accounts & Services","shortTitle":"Accounts & Services","parent":{"__ref":"Category:category:postpaid"}},"ForumReplyMessage:message:87224":{"__typename":"ForumReplyMessage","subject":"Re: How to get T-Mobil to honor their agreements","conversation":{"__ref":"Conversation:conversation:87220"},"id":"message:87224","revisionNum":1,"uid":87224,"depth":1,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:78122"},"metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2023-08-05T17:04:16.000-07:00","lastPublishTime":"2023-08-05T17:04:16.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was offered a promotion. Month later, had to call to find out why it was not applied. I was told the original rep made a mistake and I had to upgrade my plan. IF IT WAS ME THAT DIDNT HONOR THE AGREEMENT, I WOULD BE IN COLLECTIONS. Reluctantly I upgraded my plan. Month later, still no promotion and I called again. Was told that the promotion was only available through the Apple store but it would be fixed...mind you, I already traded in my old phone so impossible to get it back. Never fixed, no promotion. Called again this month and was told the promotion is only for a different plan and needed to upgrade the plan again. Aside from all this, a total of 6 lines were activated on my account over the last year without permission and when I called to get it fixed, I was still charged for the time the lines were active. On top of that, protection plans keep showing up and I have to keep calling to get them removed. This is not only a breach of contract but also unfair and deceptive business practices which I cant seem to get anyone to help with. Totally one sided. Just a large corporation taking advantage or average people with bait and switch tactics, and hidden or surprise charges. IVE BEEN WITH TMOBILE FOR 10 YEARS AND NEVER HAD A PROBLEM UNTIL NOW. If this doesn't get resolved, I will sue T-Mobile and cost the corporation more money to defend than it would to just do the right thing and honor the agreement bargained. THE CORPROATION AS A WHOLE MIGHT NOT CARE ABOUT IT BUT I IMAGING THE STOCK HOLDERS MIGHT BE UNHAPPY ABOUT SPENDING MONEY FOR SCREW UPS AND BAD PUBLICITY FOR A TARNISHED BRAND. Fortunately, I am a lawyer so don’t have to spend money but will cost my time and it is sad most people would just be forced to pay through collections. BAD BUSINESS TMOBILE. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1825","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:43772":{"__typename":"Conversation","id":"conversation:43772","topic":{"__typename":"ForumTopicMessage","uid":43772},"lastPostingActivityTime":"2023-08-05T17:04:03.000-07:00","solved":false},"ForumReplyMessage:message:43779":{"__typename":"ForumReplyMessage","subject":"Re: T mobile offer not honored","conversation":{"__ref":"Conversation:conversation:43772"},"id":"message:43779","revisionNum":1,"uid":43779,"depth":1,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:78122"},"metrics":{"__typename":"MessageMetrics","views":57},"postTime":"2023-08-05T17:04:03.000-07:00","lastPublishTime":"2023-08-05T17:04:03.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was offered a promotion. Month later, had to call to find out why it was not applied. I was told the original rep made a mistake and I had to upgrade my plan. IF IT WAS ME THAT DIDNT HONOR THE AGREEMENT, I WOULD BE IN COLLECTIONS. Reluctantly I upgraded my plan. Month later, still no promotion and I called again. Was told that the promotion was only available through the Apple store but it would be fixed...mind you, I already traded in my old phone so impossible to get it back. Never fixed, no promotion. Called again this month and was told the promotion is only for a different plan and needed to upgrade the plan again. Aside from all this, a total of 6 lines were activated on my account over the last year without permission and when I called to get it fixed, I was still charged for the time the lines were active. On top of that, protection plans keep showing up and I have to keep calling to get them removed. This is not only a breach of contract but also unfair and deceptive business practices which I cant seem to get anyone to help with. Totally one sided. Just a large corporation taking advantage or average people with bait and switch tactics, and hidden or surprise charges. IVE BEEN WITH TMOBILE FOR 10 YEARS AND NEVER HAD A PROBLEM UNTIL NOW. If this doesn't get resolved, I will sue T-Mobile and cost the corporation more money to defend than it would to just do the right thing and honor the agreement bargained. THE CORPROATION AS A WHOLE MIGHT NOT CARE ABOUT IT BUT I IMAGING THE STOCK HOLDERS MIGHT BE UNHAPPY ABOUT SPENDING MONEY FOR SCREW UPS AND BAD PUBLICITY FOR A TARNISHED BRAND. Fortunately, I am a lawyer so don’t have to spend money but will cost my time and it is sad most people would just be forced to pay through collections. BAD BUSINESS TMOBILE. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1825","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:25981":{"__typename":"Conversation","id":"conversation:25981","topic":{"__typename":"ForumTopicMessage","uid":25981},"lastPostingActivityTime":"2025-04-09T20:53:28.969-07:00","solved":false},"ForumReplyMessage:message:25985":{"__typename":"ForumReplyMessage","subject":"Re: T-Mobil Not Honoring Their Agreements","conversation":{"__ref":"Conversation:conversation:25981"},"id":"message:25985","revisionNum":1,"uid":25985,"depth":1,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:78122"},"metrics":{"__typename":"MessageMetrics","views":114},"postTime":"2023-08-05T16:59:10.000-07:00","lastPublishTime":"2023-08-05T16:59:10.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was offered a promotion. Month later, had to call to find out why it was not applied. I was told the original rep made a mistake and I had to upgrade my plan. IF IT WAS ME THAT DIDNT HONOR THE AGREEMENT, I WOULD BE IN COLLECTIONS. Reluctantly I upgraded my plan. Month later, still no promotion and I called again. Was told that the promotion was only available through the Apple store but it would be fixed...mind you, I already traded in my old phone so impossible to get it back. Never fixed, no promotion. Called again this month and was told the promotion is only for a different plan and needed to upgrade the plan again. Aside from all this, a total of 6 lines were activated on my account over the last year without permission and when I called to get it fixed, I was still charged for the time the lines were active. On top of that, protection plans keep showing up and I have to keep calling to get them removed. This is not only a breach of contract but also unfair and deceptive business practices which I cant seem to get anyone to help with. Totally one sided. Just a large corporation taking advantage or average people with bait and switch tactics, and hidden or surprise charges. IVE BEEN WITH TMOBILE FOR 10 YEARS AND NEVER HAD A PROBLEM UNTIL NOW. If this doesn't get resolved, I will sue T-Mobile and cost the corporates more money to defend than it would to just do the right thing and honor the agreement bargained. Fortunately, I am a lawyer so don’t have to spend money but will cost my time and it is sad most people would just be forced to pay through collections. BAD BUSINESS TMOBILE. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1643","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:44961":{"__typename":"Conversation","id":"conversation:44961","topic":{"__typename":"ForumTopicMessage","uid":44961},"lastPostingActivityTime":"2025-01-02T13:55:21.959-08:00","solved":false},"ForumReplyMessage:message:44986":{"__typename":"ForumReplyMessage","subject":"Re: Lied to about promotion","conversation":{"__ref":"Conversation:conversation:44961"},"id":"message:44986","revisionNum":1,"uid":44986,"depth":1,"board":{"__ref":"Forum:board:accounts-services"},"author":{"__ref":"User:user:78122"},"metrics":{"__typename":"MessageMetrics","views":36},"postTime":"2023-07-17T09:32:54.000-07:00","lastPublishTime":"2023-07-17T09:32:54.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" g3r2b3 wrote: \t This happened to me too! They told me I’d get $800 off my Samsung Ultra and that my Samsung watch was free with the trade in. On top of that I was told that because I would be joining my mother’s plan (who gets a discount because of her age) that our total bill would be around $70 per month total. I paid my $400 down and walked out of the store. I went back 2x to try and return my devices and they kept telling me that I’ll lose the promotion if I return them. Now I have to pay to for something I didn’t feel comfortable with, too the point of trying to return them. I specifically mentioned multiple how I wanted to be able to pay off the phone and not have monthly payments. They told me I could pay off the phone completely after 3 months. I get no discount for anything and now I have to stay and pay for 20 months of a contract for both phone and watch phone lines with insurance. I literally cannot afford this. \t Thanks a lot SEABROOK NH. \t \t Im dealing with this right now. Agent offers me a deal to trade in iphone for 800$ credit. I get the new phone, send the old phone. Bill comes in and no credit. Supervisor tells me i had to upgrade my plan to get the promotion...I recorded the phone call, that is not what I was offered or agreed too. Anyway, supervisor gives me 200$ credit to upgrade and now Im supposed to get the 800$ credit over 24 months...wrong. Next month still, no credit. New phone rep says Im not eligible, I had to trade the old phone in at an apple store, not through the mail. Well, there is no way to get the old phone back. Tmobile upgraded my service plan and Im still not getting the 800$ credit over 24 months. Im about to take Tmobile to court or start calling around for a possible class action. Clear violation of the Florida DECEPTIVE AND UNFAIR TRADE PRACTICES Act. Im a lawyer myself, have no problem filing suit. Tmobile will spend more money defending than just honoring the original agreement. ***Record all your phone calls! Get everything in writing!!! Outsourced agents dont know or dont care...just pushing up charges. Guaranteed if the customer was making the mistake, our credit report would get hit quick. No consequences for a faceless corporation. Makes me feel stupid for being a customer over 10 years. On the phone now again trying to get this promotional credit. Literally have to spend an hour or two every time I call...waste of time. But that is the tmobile business model, make things so difficult that people just submit and as long as your auto pay is turned on, no one cares. 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