User Profile
mckenjo
Network Novice
Joined 2 years ago
User Widgets
Contribuciones
Re: Go5G Plus Plan
syaoran wrote: If that means adding a line, then that means adding a line whether you are a new or existing customer. Yeah, I definitely see how it could be read that way. It just seems to me that the defining characteristic of a new customer is the fact that they are adding a new line. An existing customer is hardly going to add a new line every 2 years for a phone upgrade…Every new customer will always be adding a line, that's how they become a new customer in the first place. So, unless they're allowing me to upgrade without adding a line, then I'm not really getting the same deals as a new customer. I just kind of feel like despite all the talk of rewarding loyalty, I'm actually being punished for being a loyal customer. In order to really get the good deals, I need to leave for a while and then come back.19Visto0likes0ComentariosRe: will t-mobile honor their own ad?
I also feel punished for being a loyal T-Mobile customer for 10 years. If I move 4 lines from a different family plan that has 10 lines currently, I am told that I will not only lose ALL discounts and benefits, etc…from the old plan, but I am not eligible for any promotions, such as the free line on the new Go5G plus plan. It feels like if they're going to not let me take advantage of new promotions, they should at least let me keep my old promotions…Time to hop to somebody else for a few months, so I can come back as a new customer, to whom they give all the good deals.2Visto0likes0ComentariosRe: Go5G Plus Plan
I have the same question as well. I originally thought this meant if I moved to the Go5G plus plan, I would not need to activate a new line in order to get the same benefits as a new customer, but I'm finding as I browse the phones that it specifies differently if you are activating a line or not. For example, currently it looks to me like if I move to the Go5G plus plan, I would be required to trade in a phone to get the Pixel 6a for free, And not just any phone, it would have to be from a certain list of newer phones, OR I could activate a new line, and get the Pixel 6a for free without trading in a phone. This does not seem like a current customer getting the same deal as a new customer. I'd like some clarification on that though, because I'll definitely move to the Go5G plus plan if I don't have to activate a line for all the deals that currently say you have to activate a new line...15Visto0likes0Comentarios