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Michael86
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Joined 3 years ago
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Re: Being screwed on our billing
Early June 22 signed up for home internet and agent told me of several promos if I also moved our 3 mobiles to T-Mob. So I went for it: 2lines of Magenta 55+ ($35x2 with autopay), third line free; and $20 off of 5g home internet (50 with autopay, less $20). So am expecting a monthly bill of $100, but after 2 bills of $175 and $150 am nowhere close. I was on calls with support for a little over 5 hours in June, with more than a dozen agents, and am promised that there will be an adjustment within 7-10 days (one person said 2 billing cycles). I'll wait for another month to see if corrected, but expect I'll need to cancel. My old cell provider has terrific customer service, and I'll gladly go back. By the way, each time an agent agreed to the adjustments I was promised an email summary. Still waiting...33Visto0likes0Comentarios