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Michael_Z
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Joined 4 years ago
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Re: Return status has not changed
You are not alone. This happened to me too! T-mobile sent me an email with a link to the shipping instructions. The link didn't work and took me to a blank screen. I then called customer service and the rep emailed a return label. My wife and I needed to mail back our old phones to take advantage of the promotion deal. Unfortunately, the rep instructed me to use the same shipping label twice, one for mywife's iPhone, and one for mine. Guess what? One phone arrived, the other one hasn't. T-mobile did a TERRIBLE job fixing the problem. It is still technically not resolved. Each time I phoned about this (a dozen times total) the agent I spoke to would review the files and then state that the matter would be investigated. After two months, I finally got them to agree to simply credit me with a gift card the amount of the trade-in while they investigate. Although they agreed to this, I have still not received the credit. If I don't, I plan to seek legal counsel and go after T-mobile legally. It was a mistake to leave my former service provider for T-mobile. I plan to switch back once I am past the contract commitment.2Visto0likes0Comentarios