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Mikaeel
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Joined 3 years ago
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Re: The Mysterious Case of the Disappearing Internet
Started out good. After a few months I can only get decent service in the morning. After 12 noon it workds intermitently. The last rep said there was nothing they could do and was ready to cancel my account. I had to stop him because I need internet service. I'm retired and it's my only connetion. I can't afford to go back to cable, so I guess I only have internet in the morning, sort of like third world style.2Visto0likes0ComentariosRe: Really bad Home Internet- Anyone who can help on how to return?
My situation is a little different. My servie started out good. After a few months I can only get decent service in the morning. After 12 noon it workds intermitently. The last rep said there was nothing they could do and was ready to cancel my account. I had to stop him because I need internet service. I'm retired and it's my only connetion. I can't afford to go back to cable, so I guess I only have internet four hours a day, sort of like third world style.5Visto0likes0ComentariosRe: Home internet speeds extremely inconsistent and connection drops intermittently
007BondMI6 wrote: Many people post about poor speed but never post there signal levels and readings. IMO 95% of the issues are signal quality that can be solved with an external antenna. It's really to bad the connection is not there by default. I live in an apartment that does not allow that.4Visto0likes0ComentariosRe: no internet
iTinkeralot wrote: If the message is connected but no internet the cellular signals may be down. It could be the gateway does not receive the cellular signals OR it might be a possible SIM card issue. Usually if there is a problem with the SIM card it will produce an error condition. Scroll through the menu options on the LED screen to see if there are any alarms or notifications reported.If you cannot see clear indication the cellular signal(s) are delivered it might be worth reseating the SIM. To do so you would want to first power off the gateway. After it is powered down then you can carefully remove and re-insert the SIM card into the tray. The SIM card has a notch on one corner and only fits into the SIM carrier in the single orientation.After the SIM is reseated power it up and watch the LED screen. If you see the bars reporting the signal strength for the cellular connections then you should/may be good to go. I have seen the same messaging when the cellular signals are down. Sometimes a gateway reboot will allow the gateway to connect again. If the problem is with no signal from the tower then a reboot nor investigation with the SIM will help. Then it is time to check https://downdetector.comfrom another device that has internet service and check if service is up or down. If it is down all you can do is call T-Mobile and wait. If there is an alien invasion take cover. I'm on my second tmobile gateway. Every fix recommended seems to make it worse. Worked fine at first, now I only get a good connection for about four hours. 8am till noon. After that my internet connectionis intermittent. Tmobile sucks rocks8Visto1like0Comentarios