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Mike20241
Network Novice
Joined 3 months ago
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Re: Admin password from gateway not working with app
My challenge has been resetting my admin password. I tried the default pw and no success. I follow the prompts for "Forgot password?" then option 2 is "If the above doesn't work for you….you'll need to be near your gateway..." I choose reset and I get the "Enter the security PIN" and….it never works! My gateway instantly displays the 6 digit numerical pin, which I enter, and every time it says invalid and the numbers turn red. DESPITE it being RIGHT in front of me. Truly wacky. I have uninstalled all of the Tmobil apps from my phone restarted and only reinstalled the T-Life app. Now it looks like I will have to hard reset my gateway completely.11Visto0likes0Comentarios