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MikeMar
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Joined 4 years ago
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Re: Home internet speeds extremely inconsistent and connection drops intermittently
Well, 4 weeks and 4 "Customer Support" sessions later, the silver cylinder is on its way back to TMobile. Despite the promises and good will of the front line support and their Manager, Engineering never really addressed the problem of dropped packets and inconsistent speeds. I think the two are closely related and, most likely, are a function of cell traffic. The nonsense "fixes" that Engineering came up with were: 1. Downgraded the speed to 50 Mbps and 2. Looked at the distance from the cell tower and the signal strength/quality. Since these criteria are OK then, I don't have any problem and case closed. This thinking is so flawed in so many levels that I decided it was time for me to move on. So, for the time being, I am staying with my Frontier Fios (consistently 50/50Mbps, 9 msec ping). In a year or so I may give TMobile 5G another try.6Visto0likes0ComentariosRe: Home internet speeds extremely inconsistent and connection drops intermittently
I got my TMobile gateway today. Set up was quick and painless using the app but that's where the fun stopped. Performnce was disapointing: Latency in the 40 to 130msec, Download speed anywhere from 1.8 to 74 Mbps, Upload speed, consistently higher than download, anywhere from 5 to 80 Mbps. My home is less than ½ mile from the cell tower, signal is 4 bars anywhere in the house. I spent over 2 hours with Tech support, running tests and collecting data. I was also told that by the end of the month, when work on the neighboring tower is completed (sounds familiar?), performance will improve. I asked for an escalation of my problem but no such group exists; the data collected will go directly to engineering and I'll hear back in a couple of days. I am eager to dump Frontier and wanted this thing to work but, unless I see consistent performance (I'll settle for a predictable 20 Mbps) I may have to look elsewhere. I will update when I hear back from Support6Visto0likes0Comentarios