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milagromaltez
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Joined 4 years ago
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Re: Charge me twice for the same bill
T-mobile: I'm literally in tears writing to you. I've been so frustrated with your company staff. I've been a loyal customer for years, and this is how you treat me? On October 2020, I exchanged my phone with your store is Forestville, Maryland. I exchange a Iphone XR for a Iphone 11 pro max. I received notification from T-mobile warehouse confirming that you received the phone. Unknowingly, I've been charged for both phones since. I recently found out, because I received a text notification stating that my lease is going to be up. When I signed on to the account I saw like my bill is $423!!! I immediately notified customer service. I was told several time & several calls the same response, "we will notify out investigation department, and after the investigation department will notify management, and we will reimburse you the money, I'm so sorry and blah" I am just sick to my stomach. I'm in serious financial hardship because I was laid-off after being hospitalized for Covid. How can you treat your customers like this. I've literally begged the staff to help me and they all say the same thing. One thing I can say for sure you do train your employees to memorize your scripts well. Unfortunately, words don't mean a thing when you take no action.
