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Monday_QB
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Joined 4 years ago
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Re: Warehouse "never received" my trade-in device
My issue is unique, I was not returning old phone trade-in, I returned a brand new iPhone 12 Pro Max with 128 gb storage, the return warehouse location was Fort Worth, Texas shipped by UPS, Most other trade-in were mailed to Lewisville, Texas warehouse location, shipping by USPS. I also got a copy of Proof of Delivery by UPS office with a TMO-GRC signature, how T Mobile claimed it was not found at the Fort Worth, Texas was beyond me, how anyone could explain to me what could have happened4Visto0likes0ComentariosRe: Warehouse "never received" my trade-in device
I have currently encountered similar issue with the T-Mobile, when I got my order iPhone 12 Pro Max with 128 gb, I changed my mind and requested to upgrade to iPhone 12 Pro Max but with 256gb. My bill has charged me for both phones, so I contacted the T Mobile. Even the tracking record indicated it was delivered to the T Mo warehouse within a week, the experts at the T-Mo stated the warehouse did not find the returned devise at the warehouse in Texas, an investigation has been open ten days ago, has not located it. As a customer, I have followed the return instructions by T-Mo but what happened during transit and upon arrived destination was out really of my control. Anyone has better ideas?2Visto0likes0Comentarios