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MrMark59
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Joined 4 years ago
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Re: unable to add credit/debit card or set up auto pay
Indeed, WTF. For a major telecommunicationscompany to have a failure such as this in the implementation of acustomer platform update isa complete failure of the project management team, who should be encouraged to seek career opportunities else where. I'm sure there'splenty of entrylevel positionsin the fast food industry they might be able to handle…9Visto1like0Comentariosunable to add credit/debit card or set up auto pay
Soy un cliente prepagado. After the new My T-Mobile experience update I was instructed to re-enable auto pay. When attempting to do soon line I could notadd cred/debit card nor activate auto pay. Got this message "We are unable to process this payment transaction. Please visit a Retail Store to complete this transaction" Went to two retail stores, neither had seen this before andcouldn't fix the problem while I was in store.I had to pay with cash to continue service. An engineering service ticket was submitted and I was to receive a call back the next day, two days latter no call back. Sprint sucked and apparently nowT-Mobile sucks after they merged.After more than a decade of trouble free service this failure may end my use of T-Mobile. Has anyone else had to deal with this failure and if so hasit been resolved for you…?