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Mrs_L_Roman
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Joined 8 months ago
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Re: how to leave a good customer service review?
I've had t-mobile for 5 years with my mom then eventually switched over to T-mobile with my husband but under my name now for about a year. Everyrepresentative I've talked to has been absolutely amazing thelast representative Archer I talked to about my payment arrangement and he went above and beyond for me, my daughter has apre MRI phone appt coming up and my phone was going to get shut off, my daughter is a 1 year old who's suffering from headaches and Archer was able to extend my payment to the day I get paid and I was in tears! My heart was sinking, heavy chest pains, anxiety the whole 9 and after I spoke to him a weight was lifted off my shoulders, I'm so thankful for him, you have no idea! There is still people who care enough to help. I'm a pay it forward person I always have been I care for elderly and I make sure my job is done in an outstanding manner and Archer really made me believe that I'm not the only person that would be there in a way you can't imagine someone would be there for you. I just want to call my t-mobile representatives family after these last three calls! The second one was Ray he was so kind and helped me with my phone that isn't charging but I think I just need a new one. I have so many more of their names written down but those are the only ones I can think of but I try to remember names so I can leave reviews. I'm so thankful for t-mobile I've seen terrible reviews but I can't wrap my head around any of the negative comments, I've never had issues with them and I've been with them for 6 years now I've had all the issues you all have talked about but never did they not come to my rescue andI will be thankful and loyal to you till my life is done! God bless you all! Thank you thank you thank you. 🙏9Visto0likes0Comentarios