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msokrent7
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Re: Forced to enter additional digits after dialing an international call
Amanda thanks for your reply. I have to be honest and tell you that Tmobile putting this on our account w/out any advance notice and having it activate on all international calls rather than just "some countries" as stated on your FAQ is very annoying, disappointing and frankly unprofessional. I'm considering moving my 6 lines back to AT&T if you want to know the truth. As stated in my earlier message, I'd completely understand if this were to come on to calls with high fraud issues (like Africa and some parts of Asia), but to the UK and EU? That's just absurd. Also since the call is originating on a TMO handset that's registered on the TMO network- what kind of fraud is TMO protecting against. Is this an admission by TMO that their network is not secure and that digital handsets can be compromised? Not good...14Visto1like0ComentariosRe: Forced to enter additional digits after dialing an international call
Hi- take a look at the reply from the TMO rep above where she says "This is a feature that cannot be disabled at this time but the request for the option has been forwarded.". What makes you think then that I can call C/S and get it disabled? I did call them and they said the same thing that Amada said above...so if you know any secrets I'd truly appreciate it. ¡Gracias!10Visto0likes0ComentariosForced to enter additional digits after dialing an international call
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to complete your call please dial XX" where XX is some random two digit number. I looked this up and found on this page: Make an international call which says, " Things you should know When calling some countries, you may hear an automated message prompting you to enter a random digit between 0 and 9 in order to complete the call. T-Mobile added this extra step to help prevent fraud, and it's only needed when calling certain international locations." Of course we were not advised of this when we added the Stateside International Calling feature and to make matters worse it's not just to "certain international locations"- its on EVERY international call. Over 90% of our international calls are to the UK and the UK is hardly a high fraud calling destination This is causing a lot of distress for our users. And TMobile should take the same approach other carriers take- use surveillance software to detect fraud and unusual calling patters and put the recording on those accounts and not just on every international call from every phone. We need to get this removed ASAP from all of our lines or at the minimum for calls to the UK ad EU. These are not high fraud destinations.Solved8.1KViews0likes34Comentarios