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mthac
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Joined 12 months ago
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Re: $5 auto-pay discount, T-Mobile's breach of contract
I had been a loyal Verizon customer for some 30 years before moving over to T-Mobile some 5 to 7 years ago. What I noticed very quickly after making the switch wasthat Verizon's customer service and coverage (with respect to the remote areas I sometimes travel to) weresuperior to T-Mobile's. But I loved T-Mobiles no nonsense billing, no "yada, yada, yada" - I loved there transparent way of doing business. You were told what your monthly amount was and that's what you paid, taxes and all with never an increase - no surprises. That business plan was so refreshing that I was willing to accept a downgrade in the coverage and the customer service I enjoyed at Verizon (to be fair T-Mobile's customer service is also pretty good...or was). But I was SHOCKED today when I learned of themanipulative underhanded $10 increase T-Mobile is instituting through theautopayprogram. For new customers, yes, I understand if they want to begin a program of discouraging use of credit cards. But to do this to their loyal existing customers is disloyal, a disgrace and, yes, I believe a breach of contract. It's nothing more than an increase in our bills that they promised would never happen. I called today to voice my dis-pleasure and extreme disappointment with T-Mobile. I advised them that I, for one, intend to join a class action lawsuit that is bound to initiate over this policy - and, for the first time since I joined T-Mobile I'm considering going back to Verizon to enjoy their superior coverage. Suddenly the dropped phone calls and lack of coverage in the remote areas I experience with T-Mobile don't seem worth it. I sense a distinct lack ofloyalty now to T-Mobile within myself, that I don't even like. I have that sick feeling in my stomach that comes when you know you are about to break up with your long time partner. If anyone hears of a class action lawsuit that has started up, please let the rest of us know.11Visto2likes0Comentarios