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MzBell
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Joined 3 years ago
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Re: Home internet modem keeps powering down and restarting
Well I went back to the store to return my 5th unit and since I have been there 5 times in the last week 3 of the 5 workers knew of my horrible experience and related it to the manager on site that I have been extreme kind and patient when I have come in. He decided that if they have to open up and test every box in inventory, that I was not going to leave without a proven working unit. And guess what, I DID!!!! It has been hooked up at home running Only2 ½hours (beating 3 of it's predecessors). I hope you are still up and running as well. I have to say, the staff does their best and are friendly and helpful and provide a great customer service experience, I am sure they are hoping these equipment issues get resolved as well. They don't make the units.22Visto0likes0ComentariosRe: Home internet modem keeps powering down and restarting
MzBell wrote: Same here. Been through 5 towers in two months.Units keep powering off, rebooting. They say I should have full service at my address.Been having the problem since I started T-mobile internet Sept 10th. Was sent the Gray Tower. Needed a replacement by the 15th. Was sent another Gray Tower. Worked for about two weeks. Was sent another Gray Tower, after being down for a week with no Wi-if,got a couple of days out of that one.Went into the store and they gave me black tower replacement, but set up a new number costing me $45. They said "yea, nothingbut problems with those Gray ones." Went home hopeful but couldn'teven get that black one to stay on for more than a few minutes without it rebooting "powering up". Went back to store and they powered it up and it did the same rebooting for them. Theysaid I had to wait for a warranty replacement". So another week without Wi-fi. Picked it up last night, again hopeful. This one keeps powering off and reset back to original wi-fi name, even tho I have successfully changed it and hooked to it with a personal wi-fi name, and then I am locked out and have to reset to factory settings, and it still "powers up" reboots every minute or two. So after hours of customer support and driving to the store and trying to have staff get me a working unit….I GIVE UP!!! And by the way, I am in Oregon, so this isn't a reigonal issue14Visto0likes0ComentariosRe: Home internet modem keeps powering down and restarting
Same here. Been through 5 towers in two months.Units keep powering off, rebooting. They say I should have full service at my address.Been having the problem since I started T-mobile internet Sept 10th. Was sent the Gray Tower. Needed a replacement by the 15th. Was sent another Gray Tower. Worked for about two weeks. Was sent another Gray Tower, after being down for a week with no Wi-if,got a couple of days out of that one.Went into the store and they gave me black tower replacement, but set up a new number costing me $45. They said "yea, nothingbut problems with those Gray ones." Went home hopeful but couldn'teven get that black one to stay on for more than a few minutes without it rebooting "powering up". Went back to store and they powered it up and it did the same rebooting for them. Theysaid I had to wait for a warranty replacement". So another week without Wi-fi. Picked it up last night, again hopeful. This one keeps powering off and reset back to original wi-fi name, even tho I have successfully changed it and hooked to it with a personal wi-fi name, and then I am locked out and have to reset to factory settings, and it still "powers up" reboots every minute or two. So after hours of customer support and driving to the store and trying to have staff get me a working unit….I GIVE UP!!!18Visto0likes0Comentarios