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natebo
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Joined 3 years ago
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Modem resetting / Increasing as of late
So, I am no stranger to networking. Been using T-Mobile 5G internet for almost 2 years. I am use to having to reset the modem every so often, not a big deal - again, I am no stranger to networking. I am coming from CenturyLink DSL in the Centerburg, OH area (worse service I have ever had in my life), so T-Mobile is (was) the best thing that happen 2 years ago. The standard was, having to reset the modem to restore service every 1-2 weeks (or longer), but… as of the last 2 weeks, we are having to reset it or it reset itself (or against to something) 2x a day now. Something has changed with the service. I am now starting to notice and will document what I am seeing. I work from home and I am in IT (again, not new to how things work with the tubes of the internet). But I find it interesting with this recent change, and I am wondering if others in my area have been experience this also. Don't get me wrong, I am still OK with the service (coming from CenturyLink) and the $$ is very cheap. Just gathering information from others at this time :) Consolidated now has fiber in my area so… I do have option now ;)Solved173Visto1like2ComentariosRe: How Can I Setup My T-Mobile ID for My Home Internet Account...???
LawyerGal wrote: I am having the same problem. It keeps saying it does not recognize the email address when trying to set up the ID...even though I received emails regarding my order at the same address. The welcome email only lists the router and the router's phone number. This seems to be a persistent issue for T-Mobile. Luckily, this is not our only ISP. I'll give it a month and then cancel if this issue is not corrected. Edit: I have solved my problem at least. When you create an account for the forum, you are basically setting up your T-Mobile ID. If you log-in to the main page, it will ask you to link your phone. I used the phone number for the router, entered the last 4 of SSN and now my account is linked. For the prepaid folks, maybe there is an option to add phones to your account. If so, just use the number for the router and add it. Best of luck! I tried this but it will not let me link my gateway/router phone number to my account. I keep getting "Service Unavailable… F451: Un-oh, it looks like we have our wires crossed. Intenta nuevamente más tarde". On one hand, I am glad I am not the only one having this issue, on the other hand, this even makes the situation worse in my eyes as a System Administrator, these issue 'should' be basic. Guess my next route is to see if I can be escalated to a tier2 person as these people answer the phone aren't getting it...1Ver1like0ComentariosRe: How Can I Setup My T-Mobile ID for My Home Internet Account...???
magentatechie wrote: @Bjn1104 Everyone that's having this issue, try this link : https://www.t-mobile.com/isp In the upper right hand corner, click "My Account" and below that there is another link for Home Internet customers to sign up for a T-Mobile ID and it doesn't require a phone number. Hope this helps! Support asked me to go to his URL and the exact same results. This is not working for those of us having this issue…4Visto0likes0Comentarios