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Re: How Many Others Were Lied to About Your EBB Eligibility
jdt254 wrote: I'm curious how many other customers were lied to by T-Mobile's customer service about your eligibility for the FCC's Emergency Broadband Benefit. I was told, as of this writing, that if you open a NEW T-Mobile Home Internet Plan, you can receive the EBB pending approval through the FCC. This is a LIE. After dozens of emails, calls, and complaints spanning over a month, I was told by the Office of the President of T-Mobile that you may receive EBB only if your plan was active prior to March 10th. You will NOT find this information publicly listed on any of T-Mobile's website. However, even with this March 10th cutoff date in mind, if you call and ask customer service about opening a NEW account, you will be lied to and told you can receive EBB. Buyer beware. Even after reporting this to the FCC and making it known to T-Mobile's upper management, this lie is still being spread and causing customers to sign up with the false belief they will receive a monthly discount. Call customer service and check yourself. As of this writing, you will be lied to. This is not the customer service representative's fault. T-Mobile's management is refusing to fix a problem they are now very, very aware of. @tmo_adam_c@tmo_adam_m@tmo_alexis_p@tmo_mike_c@tmo_amanda@tmo_amandac@tmo_andrew_b@tmo_ben_m@tmo_brandy@tmo_brian_k@tmo_caton@tmo_ian I've been given the runaround concerning the lifeline/ebb program as well... for over two months andmultiple calls. Each call consisted of a half an hour (minimum) wait time, explaining my situation all over again, being on hold, explaining more again, holding again, being told the same "I don't know," speel, empty promises, misguided directions. The one thing I don't agree with you on is that it's not the customer service representative's fault. They represent the company and are hired to ethically help us, with that position they assume responsibility of negligence and wrong doing as well, fair or not. And I guarantee you that by this point they know exactly what's going on, they're just trained to keep to the script or be fired. And the script is crooked and af. You're telling me that a multimillion (billion) dollar company accidentally didn't train their reps on a federally funded discount program? No way. If you check the t-mobile website it will have a drop down of plans that qualify for the ebb discount. When you click on this it doesn't say what these qualifying plans are (why?), rather it says to call customer care. Then you call and the agents "have no idea" what you're talking about. Sadly, that's just the start of a insanely long, drawn-out, stressful process that ultimately ends up with you adding to this thread.2Visto0likes0Comentarios