User Profile
Not_happening
Network Novice
Joined 3 years ago
User Widgets
Contribuciones
Re: T-mobile refusing to give me my credits from a promotion I qualified for
I also wasmisled and cheated by T-mobile'spromotion. I tradedmy iPhone 11 for thethe iPhone 13. I've had to callT-Mobile numerous times since I got the plan which was an August 2022. One ofrepenteredthe wrong information for the phone I traded in. When I called to point out the mistake they said it was a generic text it didn't matter what phone you traded in it will be the same information foreveryone. When I called again to dispute the amount they valued my phone nobody said anything about my find my phoneapp lefton the phone. They told me my rebate would be applied to the bill. When I called to follow up on the rebate because I noticed it wasn't applied to my bill.I spoke to a rep and they tell me I am not getting anything bc Ididn't turn offfind my phoneapp on the phone I traded in.I told them I did because those were the instructions that were given to me and told themwhy wasn't this mentioned sooner the many times I called. I said check your notes I've called many times for this issue. I was gaslighted even by the supposedly a manager. I told them to send my phone back and they said they won't. Why would they need my phone is supposedly it cant be used. IcalledApple and they told me thatif I didn't turn of the find my phone app oniPhone 11 it would show on the iCloud and on the find my phone app. It doesn't show on either.My phone was stolen by T-mobile.28Visto0likes0Comentarios