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npearce
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Joined 3 years ago
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Re: Being charged for a phone I have returned. Help?
I am dealing with the same thing returned the for buyers remorse and got another phone first it was they lost at warehouse thought that pretty convenient since it was an 1800 phone after months of calling handset claims they finally found it and I was told it would he taken of I got sick and didn't pay much attention to my bills and then when I go to see about upgrading another I notice my line is still being charge 50 for the phone I returned 18 months I have been paying for it and 50 for the one I brought instead 900 and when I talk to someone they tell me oh it didn't qualify because they lost the phone for 3 months i have been with T-Mobile for yrs and this crazy I should not being paying 1800 for phone I turned two after I bought it because I didn't like it I have the emails they have all the claims I should have a credit and should stop the 50 for the monthly payments I am not paying 18 more months what to I have to do apparently this a common thing and it's not right0Visto0likes0ComentariosRe: Did I send my trade-in device to the right place?
The same thing just happened to me in Feb and they still have not been able to locate the phone I dropped at the post office. The post office is trying to locate it as well but it has been weeks. I have still had to pay the monthly fee for the phone I bought and returned it a week later and got something else so now I am actually paying double because of this. The scariest part it is an expensive phone and it was the fold 3 from Samsung. I have talked to customer service about this a bunch of times and get nothing is there anyone else that can help figure this out seems like others have had the same issues which makes me worry even more. The post office asked if the package hadinsurance and that made me think that surely Tmobile would add the insurance to a package that is containing an 1800 phone to be returned thru the mail which was the only way for me to return it I asked if I could return it to a store.10Visto0likes0Comentarios