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NSivrikaya
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Joined 2 years ago
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Re: Stolen Order delivered
We went to the Tmobile store on October 20, 2023 to buy a new phone. The store staff welcomed us and we bought two Apple 15 phones. However, they informed us that we could not buy the phones from the store and that they would send them our home via UPS. It was supposed to reach us within three days. On October 27, UPS delivered a box, I was suspicious because the box was lighter than it should be and I immediately opened the package. Only one charging adapter was included. I did not sign the package for UPS but ups says that they have my signature even though I didn't sign anything and driver gave me the package without asking for my signature. They should have asked for a signature, but they didn't. I immediately called T mobile, gave information and a case was opened. I went to the Tmobile Store and opened a case at both UPS and Tmobile with the staff working there. I've been struggling with this for a month, tmobile acts as if I had the phones. Spiritually, this wears me out. I am trying to explain my problem in a language that is not my native language. I feel suffocated. We received a discount on the condition that we returned the old phones. Since I can't return them, I have to pay extra. Tmobile both victimizes me and punishes me. This is unacceptable. I am waiting for a professional solution to solve this situation without causing any further harm to me.51Visto1like0Comentarios