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okboomer
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Re: Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping
After almost two months of T-Mobile's Home Internet service with the Nokia Gateway and 1609 firmware, I finally got fed up with having to power cycle it at least once a day on most days, and sometimes as many as three, especially in the past week or so. Several outages happened at really inconvenient times, such as in the middle of (Ooma) phone calls, during Zoom meetings for work, and when exercising while watching streaming TV. After the restart, service was always restored, but it was SO inconvenient and infuriating to have to do that so often. My wife kept asking what I was going to do to solve the problem, so we are now back to Spectrum but with a much better deal than we had previously. After two years, when our rate rises again, hopefully T-Mobile will have worked out the problem. I really tried to like it, but the reliability was a show stopper.2Visto0likes0ComentariosRe: Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping
I have the 1609 firmware. Many of the times where I've had the issue, my connection quality was threebars, and even with two bars, I still often get 500 Mbps download speeds. Also the disconnections have happened at all times of the day and night. In every single case, rebooting thegateway immediately fixes the problem. I thought about building a device that briefly cycles power to an outletwhen it can't reach a certain URL, then waits three or four minutes before it checks again, but I'm not sure if it's worth the investment in time and it would not completely solve the problems caused by a dropped internet connection.14Visto1like0ComentariosRe: Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping
Every couple days to, at most, aweek, sometimes in the middle of an important Ooma VOIP call, our Nokia gateway stops working. I have the gateway installed on an upper floor near a window, where I get 2 or 3 bars according to the mobile app. The speeds are usually in the 300 to 500 Mbps range for downloads and 10 to 30 Mbps range for uploads, though it seems to be about 1/10th that at night during TV prime time. The gateway is connected to Ethernet and then to a Netgear Nighthawk AC1900 router running DD-WRT firmware. When it works, it works great. The problem is when it stops working and I have to reboot the gateway, at which point the internet comes back up in a minute or two. I called T-Mobile's tech support after the first instance, where it happened three times within 24 hours, and the agent claimed that it was a temporary problem caused by work being done to the equipment in our area and it should not recur, which, of course, it has. One thing the agent told me that I found interesting is that they have a new gateway, which she implied is not made by Nokia, and that they will be shipping it out to existing customers early next year once it completes testing. Evidently, they've had a lot of issues with the Nokia device. For me, the lock-ups are a showstopper due to my wife's unhappiness and the fact that when it happens it disables security and other IOT devices in the house and the only way to restore them is to physically reboot the gateway, which can't be done easily if one is away from home. As much as I disliked Spectrum (which T-Mobile replacesdue to their better monthly pricing of $50 vs. $74.95), I will probably end up back with them since their service was very reliable. The good news is that, as a "new" customer, I'll get 400 Mbps service (double my previous speed) for $29.95/month for 24 months, which hopefully will give T-Mobile time to work out their bugs and for our local fiber provider ($50 for 500 Mbps) to get from the poles that cross our lawn to the underground utilities we have in our neighborhood. If not, I'll have to play the switching game once again.7Visto1like0Comentarios