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olwichicago
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Joined 4 years ago
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Re: T-Mobile Prepaid Plans - NOT supposed to be taxed
Go to: https://prepaid.t-mobile.com/prepaid-plans/connect Yes, in some places, there is "plus taxes and fees". But, they probably placed that in there after my calls to them, where, all of a sudden, agents starting saying there ARE taxes and fees. This should be illegal. When you sign up for a TOTAL of $15 per month, and have a history of every payment made was $15 total, this is fradulent.53Visto0likes0ComentariosRe: T-Mobile Prepaid Plans - NOT supposed to be taxed
It is NOT a 911 fee. It is TAXES, which an agent is looking into for me, but with the horrid experiences I have had with this company, I'll probably never receive a response. Again, EVERY AGENT I spoke to prior to and after starting with T-Mobile prepaid told me $15 month will be the TOTAL charged, and no taxes or other fees will be added to the $15 plan, and THAT IS WHAT I AGREED TO, DON'T screw with customers and suddenly everything you've been told, and has been charged up until this last month, are, $15 total. Any change in policy (there was none) the customer has to be notified of, or it is illegal and is fraud.49Visto0likes0ComentariosT-Mobile Prepaid Plans - NOT supposed to be taxed
I';ve never dealt with such an incompetent company who can't even look at your records to see that: I spoke to NUMEROUS agents before signing up for their $15 prepaid plan. And every one of them told me it was $15, with NO additional charges, NO sales tax. I had transferred a balance to T-Mobile upon signing up. My account/payment historyreflect what i was told - $15 was deducted from my balance for the many months I've had the account. Then, I called to complain that I had to call T-Mobile voice mail to get my messages, with only some of them showing up on my Apple iPhone's messages. I got promises they would have engineering fix this, and offered me $15 credit. I was told NOT to start AUTO-pay until before Auig. 28, when charges would start, to make certain I was not doubled-billed (What? You can't design your system like other companies, who take from your balance and do not mindlessly and blindly charge twice. July 28 came, and I find they SUSPENDED my account!! So, besides the ultimately incompetency of 3 agents today of verifying what was RIGHT ON MY PAYMENT HISTORY of $15 a month every month I've been with T-Mobile, and insisted there were taxes of $1.41 per month. I had to pay via credit card, which I agreed to $15, but then checked my account & my credit card, while on the phone with the agent who took the payment, and $16.41 was charged, NOT $15. When I then looked at the website, it now states, plus taxes. There are sick games played on the customer. The agreement was that I would pay $15 total per month, and this amount would NOT change over time. This type of business practice is beyond improper and is trickery.4.1KViews0likes6Comentarios