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Piruca
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Joined 2 years ago
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Re: USAGE DETAILS NOT UPDATED
I just went to the AT&T store,and they do provide the feature of seeing the current cycle usage details. We don't have to put up withthis nonsense of us waiting for over a month forthis issue to be fixed. Just switch to AT&T. Now they can label the problem as "SOLVED".1Ver3likes0ComentariosRe: USAGE DETAILS NOT UPDATED
I was just told by a customer service representative:"Check it and you will know if it is working or not. Calling us won't do anything because we don't know when will it be fixed."Completely dismissive, condescending,and could not care less attitude.1Ver3likes0ComentariosRe: USAGE DETAILS NOT UPDATED
The usage details for the current cycle has not been updating for over 1 month now. I only hear "We are working on it", "We will call you back" (which it never happens), "We will send you the call log of all your lines by email" (which it never happens). It is like nobody cares that customers need to see the current cycle details. I always hear, "There is a ticket", "It has been escalated", "It will be fixed soon". Many words and ZERO action. Such a big and powerful company, with so many resources, knows there is an issue that customers need fixed and months go by and nothing is resolved. It shows that solving this issue has no priority at all. It is frustrating, and I don't understand how TMobile is not ashamed of such a poor performance to solve issues affecting the customers. To hear "We are doing our best" when actions show otherwise is ridiculous. It does not take more than a month to fix a problem on a website when supposedly a whole team is working on it. Then the customer service representatives act like they have no idea of what is going on and try to give me fake solutions which they know clearly are not going to work. I feel they are insulting my intelligence and have no respect for my time. I am tired that no one takes accountability for this problem and no one cares about fixing it in a timely manner. There is no acceptable excuse for this issue not being fixed in over a month.2Visto0likes0ComentariosRe: USAGE DETAILS NOT UPDATED
The usage details for the current cycle has not been updating for over 1 month now. I only hear "We are working on it", "We will call you back" (which it never happens), "We will send you the call log of all your lines by email" (which it never happens). It is like nobody cares that customers need to see the current cycle details. I always hear, "There is a ticket", "It has been escalated", "It will be fixed soon". Many words and ZERO action. Such a big and powerful company, with so many resources, knows there is an issue that customers need fixed and months go by and nothing is resolved. It shows that solving this issue has no priority at all. It is frustrating, and I don't understand how TMobile is not ashamed of such a poor performance to solve issues affecting the customers. To hear "We are doing our best" when actions show otherwise is ridiculous. It does not take more than a month to fix a problem on a website when supposedly a whole team is working on it. Then the customer service representatives act like they have no idea of what is going on and try to give me fake solutions which they know clearly are not going to work. I feel they are insulting my intelligence and have no respect for my time. I am tired that no one takes accountability for this problem and no one cares about fixing it in a timely manner. There is no acceptable excuse for this issue not being fixed in over a month.1Ver3likes0Comentarios