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pleasetakemymon
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Joined 8 years ago
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Re: Anyone else get double charged for Autopay in May?
I have also been double charged once on the 21st which was a scheduled payment which I would have been fine with but then again 6 days later on the 27th for another 100 that put it right in memorial day weekend memorial day weekend where I needed that 100 dollars and because of me not having it screwed everything up plans were cancelled I'm still fuming and possibly seeking legal action and now it seems your not just doing it to me your doing it to lots of people. The whole first time I've ever saw this must be a de escalating tactic because the rep on the phone the rep in the store now I'm online and it's used again. The really unprofessional sad part about the whole situation is the whole tmobile system said it was unable to withdraw funds on the 21st because there wasn't enough so it was basically saying nothing was taken out however when u pull up my statement it shows the money coming out . So on the 27th you guys decide to draw again the no hey we need to access your account again because we didn't receive payment ? Just go ahead and pull .. I understand things happen but for a company the size of T-Mobile and the way your system pulled money from my account but didn't show it on your system according to the phone rep and the in store rep you have quickly undermined my trust and faith that your company is adequate in maintaining transactions . The autopay systen is a joke. And don't come at me with system glitch your company is way to big to not have top of the line systems in place to deal with it2Visto0likes0Comentarios