User Profile
pmartinWA
Newbie Caller
Joined 3 years ago
User Widgets
Contribuciones
Re: Promo Code says expired but I just received it today
I did not receive a new code, called today, I had to be persistent but told the rep I wanted a new code before getting off the call. I wason hold for awhile but she did follow through, sent the email while I was on the call and had me try the code while she was on the phone, and it worked! Hopefully I'll receive it in a few days. If you don't receive a new email and new code, call and let them know you want a new code while you are on the phone with them. Good luck everyone!4Visto0likes0ComentariosRe: Promo Code says expired but I just received it today
Shame on T-Mobile. They not only do a poor job on following through with their promos, they do a poor job of training their customer care reps to handle customer issues. As a leader incommunications and technology they apparently do not keep their reps updated on current issues and how to best help their customers. Oftentimes the rep begins by making the customer believe they are wrong or misunderstood the promo, regardless of what the promo is. Today the rep I was speaking with actually said she would forward my issue up the chain to the Business Intelligence Team. I didn't comment nor do I know if T-Mobile trains their reps to say things like this but my initial thought was that she was saying she was not intelligent enough to handle this issue. Again, shame on T-Mobile for their lack of good training and for notproviding their reps with the information to handle issues to the best of their ability. I'm not really expecting to receive a new promo code that works but if it's that simple, post the code here, don't make us continue to waitor call again for a $69 item on Amazon that we should have received weeks ago.2Visto0likes0Comentarios