ContribucionesMost RecentMost LikesSolutionsRe: Unable to access T-Mobile web portal, unable to change password in app, unacceptable phone support wait times THEY’VE OBVIOUSLY SHUT OFF THE OPTION TO CHANGE YOUR PASSWORD WITHOUT ANY NOTICE Re: Unable to access T-Mobile web portal, unable to change password in app, unacceptable phone support wait times Having the exact same issue! I requested a call back that will be at least 1.5 hours from now! Unbelievable.