User Profile
propur
Network Novice
Joined 2 years ago
User Widgets
Contribuciones
Re: Need receipt for phone purchase
Date is Oct. 26, 2023 PLEASE HELPE GET MY PROOF OF PURCHASE I'VE TRIED EVERYTHING I am trying to get my proof of purchase on a closed post pay account. I bought the phone over the phone for a magenta account that I closed out on the same day. I had to buy my own extended warranty as my state NY would not allow me to buy insurance through T-Mobile. So in order to make any claims I need the proof of purchase with the model number, where I bought it from and the price paid less the taxes of course. I have spoken to the first line of customer service both pre and post paid, the second level of the supervisor and a third layer of supervisor to no avail even with the IEMI number. I also went to the store hoping even though didn't buy it there they could help. It turns out they coieither. I can't use my extended warranty as I have no proof of purchase to show them I even put in the phone number of the.closed paid sccoyei4n someone please tell me how to get this receipt? As it stands if this phone needs a repair or anything else I cannot do anything without it and it will be a very expensive paperweight.I have no ihave tried the "TEX" epartment and all of the numbers and all I get is music Lastly when I put in my current user credentials it only shows my current auto pay and funds nothing under the closed post pay account. PLEASE COMMUNITY HELP ME! I don't know what else to do. I know yhere is some one very savvy in there somewhere in the community who knows the answer to this seemingly impossible quandary. Thanks for reading and the help me. Jill. propur16Visto0likes0Comentarios