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R_Wolf
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Re: 5G home internet keeps dropping
007BondMI6 wrote: TW I have calle TMHI support a few times to get cell tower details including location, bands,…they had no issue giving me this info so I could make accurate mapping of my area and plot out the best location to put the ant for tower alignment. The waveform ant are excellent you just need to find the best spot. Well, i ended up removing the product. The Antenna worked create once i changed the angle to look up higher. But apparently T-Mobile did fix the tower as well. With the Antenna, i was getting a pretty symmetrical connection, like 35m U/D. I went from 3-13m to 30-50m down. Far better connection now. But after this experience, i took the antenna down, posted it on ebay. Working on next steps for this Gateway. the connection was much better even though the quality was low. But at the end of the day, the final results were on 4G and the secondary connection was the weaker 5G (650mhz) connection.Re: 5G home internet keeps dropping
Mark H wrote: Sorry, 007BondMI6, but it is not helpful to misdirect to every other possible cause in the universe (maybe it's caused by Space Lasers!). have to suffer because they are selling a defective service and have people willing to run interference for them. Spare me the "just trying to help" BS. You are trying to DEFLECT. Plain and simple. Here is the larger question, has anyone has "reliable" service with T-Mobile's 5G service, not just with the gateway but with your mobile phone? Because i have not. With 4G, it's always been responsive unless the signal was too week. But with 5G, there are times it just STOPS working (drops out), where upload is non-existent. (Ran multiple speed test to confirm this.) This frustrates me because T-Mobile advertises this AMAZING 5G service that is unstable and unreliable, not just for the Home Internet but for the mobile devices as well. I have to take my phone's settings and turn off the 5G part to have reliable connections. Here is the big thing. For a Home Router, that has massive antenna's compared to my phone, meaning it should have a stronger and betting quality signal than me phone has, has a WORSE connection. If it is really the towers, then why does my phone work better? TBH, this is the first get of a 5G product. Like WIFI 6, it is also new. So i expect it willbe 1-2 years before we have reliable consistent products for the 5G space. I have tried to look for alternative home routers and home everything is about $1k in prices for a 5G router. You know T-Mobile isn't giving you, for free, a $1k dollar home router.Re: 5G home internet keeps dropping
007BondMI6 wrote: Did you say you have an external ant? If you do is it a good one? I bought a few and some are real junk like aluminum foil inside actual junk. Maybe you are pointing to the wrong tower as Cellmapper is so out of date. You're telling me. We did the2x2MIMO Log Periodic 4G/5G Hotspot/Router External Antenna Kit from Waveform.https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gateway The original results posted were before connecting the antenna. After connecting, nothing. I did validate that the PCI and EARFCN numbers did correspond to the numbers in CellMapper.net to the tower we pointed the antenna too that is 2 miles away. I am heading back out tonight and will attempt to point it to another tower that is further away BUT it has an antenna that is actually pointed into our direction. I also did testing with the waveform app (on LTE though because their 5G side in the app doesn't work) and that is where i was able to see some interesting results. (I have T-Mobile cell service on my phone to perform these tests.) Name Band Tech Carrier Latency [ms] Download [Mbit/s] Upload [Mbit/s] RSRQ [dB] SINR RSRP [dBm] inside 71 (624.5 MHz) 4G 310260 55 2.2 1.9 -16 0.3 -113 Front West side 2 (1960.1 MHz) 4G 310260 47 4.58 0.15 -15 -2.2 -112 North side 2 (1960.1 MHz) 4G 310260 506 7.44 2.51 -13 0 -111 East side 2 (1960.1 MHz) 4G 310260 171 8.39 4.51 -12 -0.7 -112 South side 12 (731.5 MHz) 4G 310260 833 19 1.99 -18 -5.9 -115 roof 2 (1960.1 MHz) 4G 310260 75 5.35 1.08 -13 -1.3 -110Re: 5G home internet keeps dropping
007BondMI6 wrote: Current Running Time:51d5h20m Would be another 21 days but I unplug the unit to install a UPS. So that would have been 72 days up. If you can post your actual signal that would be helpful. Currently we also have it plugged into a UPS as well. The last time it was up, this is the results Primary: Band B2, PCI 466, EARFCN 901 RSRP -118dBm SNR 1 dB RSRQ -17dB RSSI -86dBm Secondary: Band n71, PCI 262, NR-ARFCN 126270 RSRP -107dBm SNR -2dB RSRQ -17dB This is from the desk in the house without external antennas connected. Signal hasn't improved when attaching Antennas. But also after rebooting the Gateway, it would never connect again.Re: 5G home internet keeps dropping
jtheiss wrote: 18 days of uptime is pretty amazing@jdt254. If I could get to that, I'd probably just restart the thing once a week just to be sure that we don't get intermittent faults at times that would impact our work,but at this point, I'm not clearing 24 hours even with a case fan and a router handling the heavy lifting of my home network. Yes, that would be great if we could get that many days. At first i thought it was the cooling as well, but adding the recommend fan did not resolve the issue. Thought it was a quality of signal issue which that area can have that, so i added Antennas, made no difference. I did find out leveraging cellmapper.net that T-Mobile does NOT have their Antennas directed to my area. They have it up and down the interstate but not aimed north or south. This is horrible because many of my neighbors could benefit from this service since DSL is only 1mbps and overpriced or the overpriced satellite service. Literally live 2 miles, straight shot, to the tower but quality of service is horrible. On my roof i can get maybe 25-30m. On the ground, maybe 10. The Gateway did work great at the beginning. Was good and solid, maybe a random drop out every once in a while. But in the past 6 weeks, it has been dropping MOST of the time. We have had it down more than up recently. Recently, the service has just dropped completely and hasn't been back up. We are at a week now without resolution. EVen had the Gateway replaced feeling it was a defective Gateway, no resolve. Considering trying the Orbi (with 4G and external antenna connections) or the POE Powered Elsys Amplimax leveraging the existing SIM card to see IF that resolves the issues. After a call with T-Mobile last week, i told them that they need to determine what is wrong and resolve this in a week otherwise we need to change services because we NEED the internet to be working, especially consistently. Because when talking to the support agent from T-Mobile, they said they could see it connecting to the tower. But when i looked in the menus in the Nokia Gateway, it kept saying Not Connection. One of my frustrations is the lack of control for a experience IT specialist in this hardware. Because it would make my life easier if i could see what signal strength the antennas were seeing.
