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RachelRae27
Network Novice
Joined 12 months ago
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Re: No Network.. It says SOS only
Is anyone still having issues with this? My phone has been switching to SOS randomly since September 2023. I have gone to the T-Mobile store for help and did all the trouble shooting that they can do there. They advised me to call tech support if the issue still continues. A day went by and my phone still wasn't fixed so I called Tech Support, they tried to help trouble shoot with no resolution. So now I go back to the T-Mobile store and let them know the steps I just took to fix the issue with no resolution; so T-Mobile refers me toGeek squad because my phone might need to be repaired internally. Geek Squad was no help as they wanted to keep my phone for 5 days while they "worked on it". I can not go without a phone nor do I have a back up device to use. Geek Squad referred me to the Apple Store. I drive an hour away to the nearest Apple store only to be told that my phone passed all the diagnostic testing and my phone was working properly. They did advise me that there is this ongoing issues with Apple phones losing networkconnection and switching to SOS but it's only affecting a small percentage of T-Mobile customers and offered to swap out my phone for a new one but store associate said it wouldn't fix the problem. Apple advised me to go back to T-Mobile since it is a Network Issue. So now I've done a full circle in a matter of 5 months and still nothing is resolved. I'm basically paying for a Network that I cant even use.190Visto0likes0Comentarios