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ram1009
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Re: Why can't IRS verify my identity using My T-Mobile phone
ram1009 wrote: ram1009 wrote: I called T Mobile today and found out I had NO blocks on anything but I also discovered my outgoing caller ID was in someone else's name. Probably the last person to have my number. I had it changed but the tech said it might not take effect for 72 hours. I'll try then and repost. I have verified that my caller ID matches IRS records and the problem still exists for me. I just got off the phone with T Moblle tech support for the past 2 hours. They claim to be looking into this but I'll be surprised if I ever hear anything. I never heard a word from T Mobile but I seem to have solved this at least temporarily. I had previously tried (and failed) to use a code I received in the mail but I tried again and this time it worked. I gained access to my account and no longer receive the error message upon logging in. I hope it continues to work but won't be surprised if it doesn't. Good luck to the rest of you.1Ver0likes0ComentariosRe: Why can't IRS verify my identity using My T-Mobile phone
ram1009 wrote: I called T Mobile today and found out I had NO blocks on anything but I also discovered my outgoing caller ID was in someone else's name. Probably the last person to have my number. I had it changed but the tech said it might not take effect for 72 hours. I'll try then and repost. I have verified that my caller ID matches IRS records and the problem still exists for me. I just got off the phone with T Moblle tech support for the past 2 hours. They claim to be looking into this but I'll be surprised if I ever hear anything.2Visto0likes0ComentariosRe: Why can't IRS verify my identity using My T-Mobile phone
I called T Mobile today and found out I had NO blocks on anything but I also discovered my outgoing caller ID was in someone else's name. Probably the last person to have my number. I had it changed but the tech said it might not take effect for 72 hours. I'll try then and repost.2Visto0likes0ComentariosRe: Why can't IRS verify my identity using My T-Mobile phone
tmo_chris wrote: It is possible their records still indicate you as having a prepaid account and would need to be updated. I know finding a customer support option on their site might be a bit tough but did they provide any other ways of verifying? The IRS does provide an alternative ID method. They will send you a code by "snail mail". Mine took about a week to arrive and it allowed me to create an account. Unfortunately, the first time I tried to log into my new account I was asked again to provide a mobile number to ID myself and received the same error message. So, that's a dead end.2Visto0likes0ComentariosRe: Why can't IRS verify my identity using My T-Mobile phone
ThienTruong wrote: FYI from IRS website:https://www.irs.gov/individuals/taxpayer-identity-verification-information#registrationerror Text Messages When you register for an IRS account, we will send a one-time activation code to your mobile phone number. Each time you log in to your account, we will send a security code by text message or phone call. Text messages from IRS Password Service originate from "77958" and message and data rates may apply. Phone calls originate from "202-318-5542." When you receive the code, enter it quickly and accurately. The code is only valid for 10 minutes. You can request a new code from the login screen. Note: you are limited to just a few attempts before you are locked out for 24 hours. If you didn't receive the text message: You may have opted out of receiving messages from IRS password service. TextINto "77958" to resume service and receive the security code. Your provider may be experiencing technical issues. Request a code via phone call from the login screen or try again later. Note: Our call center can't troubleshoot text message delivery issues. If you can't get a text message right now, you can get a security code via phone call. The last line of this message from the IRS says a code may also be sent over a phone. If that were true none of us would be hare trying to solve this problem. I did manage to get a code through the mail. It allowed me to createan account. The next time I tried to log into my new account I was AGAIN asked to provide my mobile number and so the problem repeats itself. I still can't get in. I just found this message board so I will monitor it for a solution I haven't tried.2Visto0likes0Comentarios