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rc1123
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Re: BOGO buyer beware
I went in to the Winter Garden FL store on November 5th to switch from Verizon to T-Mobile to take advantage of the BOGO deal on the iPhones. I got the Pro Max for myself and and thestarlight for my wife. I paid for my phone at thattime. Neither phone was in stock, so I had my wife's phone shipped to the store and mine to our home in PA. My wife is in FL staying with our son recovering from surgery. Her phone came in on the 11th, my son went to the store to pick it up and swap out the SIM cards on his phone and my wife's new phone. I went to the Greensburg store on the 13th to have my SIM card switched out on my old iPhone and activated on T-Mobile, so we were now all officially on line with T-Mobile. My new iPhone arrived on the 13th and I swapped the SIM and was in business. On the 24th our auto-pay paid our bill. (This was the only condition I was told I had to adhere to to get the deal, I had to use auto-pay). On December 8th I received a text informing me of the upcoming auto-pay draw and the amount, which was $26 more. I went to the Greensburg store and and was told it looked like the clerk in FL misapplied the BOGO and there were no "notes" in the system. He also informed me that, unfortunately, it would have to be taken care of in the Winter Garden FL store, that he was unable to rectify it. I will add here that this young man is the only competent person I have dealt with to date at T-Mobile. So I had my son goto the Winter Garden store last night to sort this out. In talking with the clerk, the same one he had dealt with previously, she said that it looked like someone had ordered an iPhone through my temporary number and credit card. I asked where it was shipped to, she replied the store. She said she would check to see if it was there. She came back and said that it was not there. I asked if it had been picked up. She replied no. I told her that I would like to cancel the order as I did not order this phone. She said that I could handle that when the phone came in. She then went in the back to check again for the phone and said that it was not there. I asked to speak to the manager. She told me she was the manager. I told her that this was starting to sound like a scam. The only people who had access to my temporary number and credit card information was T-Mobile. She then hung up on me, set my son's phone down on the counter, walked away and said BYE! I then called the Winter Garden Police and they told me that something definitely is off, but before they proceeded they asked me to call corporate. So I called corporate and the clerk was able to identify the problem. She said that since I had paid for my phone up front, that disqualified me from the BOGO. I asked why would they not tell me that at the store at the time of purchase and she said I would have to got to the store to get this resolved. I asked to speak to her supervisor. She replied "she's just going to tell you the same thing". I told her I'd prefer to hear it from her directly. I can say she was courteous, I can not say the same for Courtney the Supervisor. She did say the same thing, but she added that "how are we supposed to know you didn't buy one phone in one store and then go to another store and buy the other one?' Really? So, I replied, how about because your system clearly shows they were bought at the same time at the same store…Her response..."is there anything further we can help you with?" I have been trying to call the store this morning, but all it does is ring and ring and ring and ring…Probably a ton of dissatisfied customers calling...5Visto1like0Comentarios