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Rd1964
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Joined 3 years ago
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Re: Verizon charge me $800 because T-mobile didn't pay
I had the same thing happen to me. I switched from Verizon to T-mobile in January 2022. The salesperson at the store assured me that T-mobile would payoff my phones with Verizon. I waited a few weeks but still received bills from Verizon with a balance of over $800 for my phone balance. I contacted T-mobile to find out why they hadn't paid off the phone as promised. It was then for the first time that they told me that I would receive a debit card to pay off my phone. I never received the debit card even though I called T-mobile every single month. By August a rep for T-mobile asked me to send the last Verizon bill showing the phone balance which I did. She assured me that I would be sentthe debit card in the mail. I found out yesterday that I was denied the reimbursement because it was not claimed in the allowed timeframe. What a bait and switch! T-mobile doesn't deliver what it promises. I want my $800 back and will attempt to appeal this decision as it was T-mobile that didn't process in the timeframe, not me.9Visto0likes0Comentarios