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redchili
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Joined 6 years ago
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Re: Unable to create a T-Mobile ID, unable to verify PIN/Passcode at this time
I have managed to locate the 'Permanent Unlock' screen, I tried it, it says I am not eligible to unlock my phone. Unlock Request #: 42053624 Handset Model : T-Mobile REVVLRY Handset Make : Motorola I can share mobile number and IMEI in private customer care chat, if required. However, when I spoke to customer care while I was in the US, he assured me that I only needed to pay an additional $17 as I had a balance of $85 so that it would total a $100 recharge. I am not in the US and cannot call customer care and as per the above screenshots it is clear that I am unable to chat with T-Mobile customer care as well. Request you to look into the last call/conversation I made to customer care while I was in the US. Screenshots of what I tried last:Re: Unable to create a T-Mobile ID, unable to verify PIN/Passcode at this time
Tried linking this T-Mobile (forum) account as well. It sent me the OTP to my prepaid number but failed when I entered the PIN. At wits end! Tried the T-Mobile app and got the screenshot below Tried going to my.t-mobile.com and got the below screenshotUnable to create a T-Mobile ID, unable to verify PIN/Passcode at this time
Hi, I bought a T-Mobile pre-paid phone/SIM whilst I visited the U.S. I was told that since I paid the amount required the phone would be unlocked. The customer care representative charged me some additional $17 the last time I spoke with him, and he assured me the mobile will be unlocked. I am now not in the U.S any more. I went to the T-Mobile application and it kept asking me to log in or sign up, I tried signing up and towards the end it would ask me for my verification pin. I keep getting "We are unable to verify your PIN/Passcode at this time. Intenta nuevamente más tarde". I have waited for around 8 hours (approximately). I still get the same message. Can you please help me! Below is the screenshot, it is the same if I try through the app or through the browser on the phone.
