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Reshuman
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Joined 2 years ago
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Re: europe cellular data service not working
I am the original poster who had this issue and wanted to close out this thread with what I eventually learned once I got back home in the USA. I am hopeful that this helps others from experiencing the frustration I had with my T-Mobile International service. It appears that my issue was due to an enabled "International call block feature" that nobody told me about even though I had specifically called T-Mobile ahead of my planned International trip. My phone had International calls blocked and this is what prevented it from registering successfully on any European T-Mobile service network. This feature was likely enabled years ago while I was a Sprint customer and carried over to my T-Mobile migration. Why all 5 lines on my plan didn't have this enabled, I have no idea.The solution is to contact T-Mobile using the 1-800 number, wait 30-60 minutes for someone to pick up the call, verify you are the owner of the account, and thenrequest the feature be disabled. UNFORTUNATELY, when you are out of the country and don't have service calling isn't possible and there is no way to reach T-Mobile via a web chat or email (which work fine when on WiFi). Hope this helps others and also alerts T-Mobile to the need for other ways to get service when out of country.They also need to check this feature is not enabled if a customer pro-actively calls to ask about International service capabilities and costs. (They should have caught this when I called to check in advanceof my 3-week trip abroad.)37Visto0likes0Comentarioseurope cellular data service not working
I have a Samsung Galaxy S21 running latest version Android. I was told by T Mobile that my US cellular plan provided free unlimited data and texting, but neither is working correctly in Europe. They do work when on WiFi, but not when in cellular mode. Phone says no Internet service, but time and date are correct, so phone must be communicating with the network. Funny thing is my wife's Apple iPhone is working under the same service plan without any issue. I have verified that the Data Roaming switch is on/enabled under Connections > Mobile Networks. What am I missing??? Thanks in advance for any help since I need data service on my trip in Europe!2.8KViews0likes6Comentarios