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rlayers
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Joined 4 years ago
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Re: Can't make any payments on T-Mobile website
I have been unable to submit payment to my T-Mobile account since 23 Oct. This error I am have is repeatable. It occurred multiple times (around 7x or 8x) on 23 Oct. I tried twice again today (30 Oct) and same error keeps happening. I tried again on 11/13/2021…same problem. And again today, 11/23/2021…same problem. Here are the steps I'm doing: Log intohttps://account.t-mobile.com On the /account-landing page, click "Add to balance" Select "Make a one-time payment" (I'm using the amount due.) Select the "Amount due" radio button Select my existing payment method (I've deleted and re-added my CC info multiple times to make sure I didn't enter the wrong info.) Scroll through notice and select "Accept and Submit" A dialog then pops up. The dialog says "Processing Order", and then a second or two later, the text "Sending Transaction Details" is added to the dialog. I'm not sure of the exact wording though, because a second or two later,all the text disappears, so I don't have time to write it all down. Finally, I'm left with acompletely empty modal dialog box. The box has a single, pink button, which also has no text. See the screenshot at the end of this post to see what I see. Because this is a modal dialog, there is no action available except to click the mysterious, pink button. When I do, I am brought back to the /home page. When I go back /refill-account page, I can see that the payment failed, because I still have an outstanding balance. Each and every time I do this, T-MobileIS MAKINGa charge to my credit card. (Therefore, I know I DID enter the correct credit card info.) Then, a second or two later, T-Mobilerefunds the money back to my credit card. I have called my credit card company, and they have verified this. My credit card companyisnotdenying any of the charges or refunds. The issue is completely on the T-Mobile side. (I can also see the debits/refunds on my credit card when I login to my CC's website.) To repeat: when T-Mobile charges my card, the charge is allowed by my credit card company. Then, immediately afterwards, T-Mobile refunds the money back. The refund is also allowed by my credit card company. All these T-Mobile transactions are being allowed. There is no issue with this credit card, which I use successfully for a many other things. I use this card everywhere without issues, and I've even used the same card before on the T-Mobile website. But for some reason, nothing works anymore. I've tried this in two different browsers (Chrome and Edge) on two different computers, and the error always happens.
