User Profile
RoadKing
Network Novice
Joined 2 years ago
User Widgets
Contribuciones
Re: Unauthorized Password Change
Thanks for the replies. I've talked to a CSR 3 0r 4 times. They have checked my account, set up a PIN only I'm supposed to know but every 3 days or so my password is upated. It's odd that I have to verify my identity, verify PIN, verify Verification Code, then authenticate to continue to T Mobile website all using my cell phone. Three days from now I'll get a text message thanking me for the password change.T Mobile security isn't too secure.18Visto0likes0ComentariosUnauthorized Password Change
For several months my password to my online account is being changed without my authorization or knowledge. It isn't until I receive a Thank You text from T Mobile that let's me know the password has been changed. For me to reset the password I need to verify account, confirmation number received by text, then a confirmation text to verify I made the change. How does someone that does not know the password or have my account information and cell phone to verify change has been made. This is extremely frustrating and annoying. I've talked with a T Mobile customer service person several times but still password is changed or updated by someone else. Please help. Thank you.563Visto0likes6Comentarios