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Robert7303
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Joined 11 months ago
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Re: Home Internet - Frequent Disconnects - Possible Fix
Greetings- I am new to the thread but thought I would share a tip that seems to be working for me. No change in my planwere required. I have tried many of the things listed in this thread but recently I was on a trouble shooting call with a tech support person who was very helpful. #1. I had 2 issues. I could not access my work VPN with the system after 1 month of use. 2) frequent dropouts on streaming services using Amazon video and music. The tech found the TM router I had had documented issues with some VPN's and no workaround or firmware was available yet. First he wanted to test by creating another network SSID (you can do multiple) and dedicate it to 2.4G instead of 5g. We did that and there was no change. At that point he set it up where I could get a new router/series and I proceeded to a store and made the exchange. After exchanging the router, I was able to access my work VPN on both 5 and 2.4G. Problem #1 solved. Problem #2: Before trying the new router, I tested the 2.4 option for streaming and it was worse- and still dropped. I think there was more to it than just the speed. After swapping the new router and testing 5G streaming, it still dropped. Then switching to 2.4G seemed to work much better with no compromise in speed or access. It very well could have been the hardware/software of the old unit, but knowing I can have a dedicated 2.4 certainly helped and also help with other home devices that work better with 2.4 (switches/timers, etc) So - the 2.4G is a nice troubleshootingoption and it's easyto do it through the T-Mobile app on your phone.41Visto0likes0Comentarios