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RobinG
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Joined 3 years ago
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Re: Home Internet - Sudden consistent signal degradation
We can report that we've been suffering from the same serious signal degradation off and on for the last 2-3 months, and it's really gotten so much worse in the last month, specifically. For the past 2 days, now it's impacted my ability to work from home in the early morning, which is completely unacceptable. We've had this service since August 2021 and it hadbeen working wonderfully until around the end of this April/early May. During that time, we've consistently been affected between the evening hours of 8pm-midnight, especially with our streaming TV service. I've called T-Mobile Customer Support at least 4 different times with no improvement. They've replaced our our router, which had no effect. They told me once, after waiting for 6 days for their engineering team to report that we're in a poor signal area and will encounter service disruptions! What?! They didn't tell us that when they sold us the service AND that was not our experience during the first 8-9 months of service! We're getting completely frustrated with this company's service that we used to love. We're pulling out our hair and the company's responses have been lackluster.10Visto0likes0Comentarios