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Runningmunchkin
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Re: Changing autopay payment method
Just went through a similar problem. I had changed my payment method online because ofthe autopay discount change, deleted the credit cardand added a new payment method. Logged out and back in and verified the change, only one payment listed and it was the default. Bill was paid shortly after using the old method so I contacted customer support and talked to a rep. They looked up my payment method and said it had been changed. Got an email today stating that we had lost the autopay discount because it was still using the credit card. Called customer support and used the automated system to check on autopay, said it was the credit card. Changed it through the automated system then talked with a rep to verify again. While on the phone I received an email saying the payment method had been changed and autopay discount was active again. It seems to me that the T-Mobile systems are not all using the same information, the online system does not use the same information as the billing system. FYI we are former Sprint customers so it looks like they still have some work to do in switching everything over. Customer support reps were very goodbut they can only work with the information they can see. An extremely frustrating experience. I won't believe it is fixed until I can see it on the next payment.14Visto0likes0Comentarios