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S-Tala
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Joined 3 years ago
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Re: SyncUp Kids stuck at loading screen
I feel as though T-Mobile has scrubbed the internet of this issue. I had the issue after an update. I was told to pay a small fee for a new phone. 1st lie. The phone was not new it was refurbished and had the same exact error! I was so mad I didn't even want to deal with calling again. So I let it charge, tried rebooting and let it sit bc life is busy, and then I finally called tonight. I was transferred to 3 different people (likely in India). But one nice manager said he will work withengineers and said it is a known issue. This post says resolved, but I do not see a solution anywhere. I want to cancel this service (really I want it to work but if it doesn't work I want a full refund fromthe original update when the phone stopped working.It has been months and I have not been able to use the phone to track my kids. There are no bars. All it says is not activated correctly, REBOOT. If I tap the reboot screena bunch of times it says it needs to be factory reset and says do you want to see the demo yes or no. If you say no it offers rebooting again. If you say yes it goes to a # pad screen and you can enter 4 digits. I do not know a code for this screen. When I tried to see if I could pair it without the right pairing screen coming up on the phone itcould not find the phone to pair. I tried to manually input the item number on the back of the phone on the kids sync page online and it still couldn't recognize the number. I tried to scan the TINY QR code which also didn't work. The phone is a rip off, paying monthly for a service and phone that do not work. I cannot imagine if my child needed to reach me bc of kidnappers or active shooters or they are lost and the phone just wigs out on them and becomes completely useless. Oh, but I can imaginethem without one completely because that's what is happening now. (2 boys share 1 watch bc they go to the same school and ride the same bus they are together all the time). I really hope this supervisor actually finds an engeneer who can fix the reboot issue or give me a full refund. They can see howblong it has been since we have communicated using the phone and this is not something we did. It is a product issue and I am paying monthly for nothing! If this guy figures it out I will be thrilled and share if I can ever locate this validating thread again. May the odds ever be in our favor.36Visto1like0Comentarios