User Profile
Saltgod21
Roaming Rookie
Joined 4 years ago
User Widgets
Contribuciones
Re: Frequent Disconnection on 5G Home Internet
I have had this issue on and off for the last several months of having 5G Home Internet. I got complacent and ordered a Keep Connect, which is a device that automatically power cycles your modem if internet is lost. It is up to 300+ resets in the past few months. I called support today to see if there is anything else that can be done as it seems to be getting worse rather than better. The support was energetic and helpful and did have new reason for this issue. They said there is a 'fix' coming to firmware in a few weeks that has something to do with the 2.4GHz and 5.0GHz signals and devices switching back and forth. I was told I could manually separate devices onto either network to get instant results, but that sounded like too much work so I am gonna wait and hope a firmware fix is weeks away. Anyone else hearing this? Is it true?36Visto1like0ComentariosRe: 5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.
007BondMI6 wrote: Saltgod21 wrote: I just set up the gateway about a week ago and am seeing similar issues where I need to reset the gateway about once a day due to internet drop out. There appears to be no reason. I called support and they had me reset it and told me it would never happen again, but it still does. Are people still seeing this or has it been fixed? Phone app is a bit limited go to192.168.12.1 on your computer web browser. First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too. Then on the left click Status and again expandPrimary and secondary cellular network again all that data or screenshot. Again need RSRP SNR RSRQ RSSI For both primary and secondary. And Band for both. With this info we can help you. RSRP the lower the number the better. SNRhigher is better on this one. RSRQ lower is better. RSSI lower is better. Primary Signal RSRP-64 dBm SNR19 dB RSRQ-10 dB RSSI PCI 85 BandB2 EARFCN875 Secondary Signal RSRP-105 dBm SNR0 dB RSRQ-17 dB PCI344 Bandn41 NR-ARFCN51963010Visto0likes0ComentariosRe: 5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.
007BondMI6 wrote: Saltgod21 wrote: I just set up the gateway about a week ago and am seeing similar issues where I need to reset the gateway about once a day due to internet drop out. There appears to be no reason. I called support and they had me reset it and told me it would never happen again, but it still does. Are people still seeing this or has it been fixed? Phone app is a bit limited go to192.168.12.1 on your computer web browser. First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too. Then on the left click Status and again expandPrimary and secondary cellular network again all that data or screenshot. Again need RSRP SNR RSRQ RSSI For both primary and secondary. And Band for both. With this info we can help you. RSRP the lower the number the better. SNRhigher is better on this one. RSRQ lower is better. RSSI lower is better. Ok, thanks. Here is theinfo. Primary Signal RSRP -68 dBm SNR 19 dB RSRQ -8 dB RSSI -44 dBm PCI367 BandB66 EARFCN66487 Secondary Signal RSRP -109 dBm SNR -3 dB RSRQ -18 dB PCI641 Bandn41 NR-ARFCN5196309Visto0likes0ComentariosRe: 5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.
I just set up the gateway about a week ago and am seeing similar issues where I need to reset the gateway about once a day due to internet drop out. There appears to be no reason. I called support and they had me reset it and told me it would never happen again, but it still does. Are people still seeing this or has it been fixed?14Visto0likes0Comentarios